Ujjwalita Preejush

Associate Partner

Mumbai, Maharashtra, India19 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 18 years of insurance industry experience
Expert in process excellence and change management
Led multiple large-scale transformation projects

Stackforce AI infers this person is a seasoned insurance consultant with expertise in process excellence and project management.

Contact

Skills

Core Skills

InsuranceConsultingProject ManagementProcess ExcellenceCustomer Experience ManagementQuality ManagementOperations Management

Other Skills

AutomationBranch OperationsBusiness AnalysisCRMCertificationChange ManagementDigital TransformationMISManagementNew Business ManagementPolicy ServicingProcess ImprovementProcess ManagementRelationship ManagementRequirement Gathering

About

Professional Exp : Insurance thought leader, domain expert and seasoned consulting professional with over 18 years of experience in the industry and consulting space. Have led several large scale projects across organizations in the areas of business and process excellence, organizational restructuring & change management, refinement of online customer journeys, customer experience management etc. My core strengths lie in analyzing scenarios with a holistic approach, create collaborative solutions and engage and communicate with senior stakeholders throughout the change process. My domain knowledge comes from having worked in the frontline insurance industry, managing customer and distribution relations and core operations processes in underwriting, policy administration, claims management and Group Insurance. I am a quality enthusiast and hold experiences on leading organizational level quality certification programs. I am also an examiner in the IMC Ramakrishna Bajaj National Quality Awards criteria and have been involved in assessing multiple institutions in the business excellence criteria.

Experience

Capgemini invent

2 roles

Associate Director

Promoted

Apr 2023 – Present · 2 yrs 11 mos

Driving industry solutions in the Life ,Health and Re-insurance space
Supporting top line growth for Invent India as well as global deals for insurance accounts
Providing thought leadership and consulting expertise to clients globally in areas of Process Excellence, Target Operating model definitions and building roadmaps to their mid and long term strategic vision
Leading a diverse team of individuals to support client and group ambitions and managing their career and growth
Involved in setting up and growing the insurance consulting team in India from scratch and aligning the capabilities in line with the business requirements and future opportunities

Process ExcellenceTarget Operating ModelTeam ManagementInsuranceConsulting

Sr Manager

Jan 2021 – Mar 2023 · 2 yrs 2 mos

Sbi life insurance co. ltd.

Manager

Nov 2010 – Dec 2020 · 10 yrs 1 mo · Navi Mumbai

Worked as part of the Projects ( Operations) team at SBI Life. In a decade of working with this organization, I have been instrumental in driving multiple projects within operations as well as other corporate functions such as Marketing, L&D , Corporate Communications and Product Management.
I have been been part of core teams involved in project ideation, managing communications with Governance committees and stakeholders, creation of transformation roadmaps and transition plans.
Few notable projects include Digitization of New Business sourcing & associated underwriting workflows, large scale operations re-structuring across 900 plus branch offices Pan India , CRM migration and automation of complaints handling process, creation of digital customer journey app for policyholders, implementation of LEAN Six Sigma based process excellence model and driving the identification of processes for automations ( RPA) across multiple operations domains.
I have also led the certification of multiple operations departments and branch offices ( approx 150) in the ISO 9001 2018 quality management standards as well as ISO 10002 2014 standards for customer satisfaction management.

Project ManagementOperations ManagementCustomer Experience ManagementProcess ExcellenceQuality ManagementInsurance

Kotak life insurance

Deputy Manager

Jun 2008 – Nov 2010 · 2 yrs 5 mos · Mumbai, Maharashtra

Handling team involved in Policy Servicing ( Alterations ) , Requirement gathering and UAT fornew system developments and automation , ,Headed Client Relationship for Group Clients , training branches and departments on Processes

Policy ServicingRequirement GatheringUATInsuranceProject Management

Icici prudential life insurance company limited

Branch in Charge

May 2006 – Jun 2008 · 2 yrs 1 mo · Mumbai, Maharashtra

Handling and Supervising branch operations : New Business and Underwriting , Managing Renewal Premiums , Cash collection management, ensuring excellent ratings in branch audits , End of Day operations and creation of daily balance sheet

Branch OperationsNew Business ManagementUnderwritingInsuranceOperations Management