Apr 2024 – Nov 2025 · 1 yr 7 mos · Kolkata, West Bengal, India

• Designing insurance strategy and bringing innovation to insurers across the globe. Pitching solutions ranging from transformations of today (designing target operating model, cost optimization techniques, solutions for market entry, etc) to innovations of tomorrow (discovery to scaling of insurance use cases on Gen AI, metaverse, web 3.0.)

Apr 2022 – Apr 2024 · 2 yrs · Kolkata, West Bengal, India

Dec 2021 – Apr 2022 · 4 mos

• Delivered large scale insurance advisory services in areas of distribution and underwriting, with an objective to disrupt the business operations and realise tangible gains.
• Selected programs include re-engineering the insurance customer portal with self service functionalities, advisory on agent post sales portal experience, advisory on data driven underwriting model and recommending the data strategy for aggregating/utilizing traditional And non traditional data for underwriting

Apr 2019 – Dec 2021 · 2 yrs 8 mos

• Project experience:
• Evaluated best-in-class insurance distribution solutions, to recommend distribution transformation strategy for a leading APAC insurer; followed by solution implementation.
• Worked at client site (Hong Kong) for digital point-of-sales (POS) implementation by creating customer journey/ workflows, defining functional requirements and eliciting feedback from business users & end customers, using agile practices.
• Worked at client site (Hong Kong), for end-to-end solution designing, requirement management and stakeholder coordination (with client product & actuarial teams), for product configurator implementation.
• Worked at client site (Hong Kong), for implementing a financial need analysis solution by customer journey designing and creating a decision/ rules engine.
• Consulting and solution offering experience:
• Conducted future event mapping workshops to recommend insurers on events/ initiatives to pursue, digital technologies to invest and formulate GTM strategy, based on digital maturity.
• Solution offering creation (including business case, solution architecture and prototype preparation) for different digital themes of:
• a) Conversation AI, that transforms the D2C pre-sales & sales journey for ‘advise -based’ life insurance products.
• b) New-age wellness platform providing customer health advisory based on digital health data securely collected from wearables, genomics, electronic health record.
• c) Social listening model for insurer & an unique sentiment analyser.
• d) Cross-selling solution based on customer life stage changes.
• Supported RFPs & RFIs on behalf of Cognizant Consulting for new business development.
• Prepared use cases & POVs on emerging technologies and their business relevance through market research, industry trend & competitive landscape analysis.

Apr 2016 – Apr 2019 · 3 yrs

• Project experience:
• Responsible for data migration for a leading North American insurer, with activities like analysing product portfolio, clustering them on a commonality matrix and recommending data migration strategy.
• Responsible for end-to-end management of requirement gathering & elicitation, undertaking feasibility checks and communicating trade-off decisions for insurance post sales/ policy management portal using agile practices, for a leading north american client.
• Consulting experience:
• Supported RFPs & RFIs on behalf of Cognizant Consulting for new business development.
• Performed assessments to aid business partnerships with Insurtech companies.
• Prepared use cases & POVs on emerging technologies and their business relevance through market research, industry trend & competitive landscape analysis.

Aug 2012 – Apr 2015 · 2 yrs 8 mos · Mumbai, Maharashtra, India

• Worked as area service manager responsible for various Mahindra & Mahindra automobile dealerships across cities in Maharashtra (Mumbai, Nasik, Goa & Pune) and provided advisory to enable dealers in business growth, improving customer satisfaction score, channel upgradation and dealer capability building.
• Marquee projects include:
• Organized various service & marketing campaigns across Maharashtra which improved lead generation & lead tracking for sales activities.
• Designed spare parts inventory management model that improved dealer profitability and coordination among dealerships.
• Enabled dealer manpower upskilling processes, through structured recruitment and training programs.