Mar 2019 – Mar 2020 · 1 yr · Bengaluru, Karnataka, India

Nov 2016 – Feb 2019 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Ocwen is a provider of residential and commercial mortgage loan servicing, special servicing, and loan origination services catering to the US market. It is a Regulated Entity and comes under the purview of Consumer Financial Protection Bureau, US.
• Part of India and Philippines Leadership Team
• Provide management oversight on several activities related to operational risk and regulatory compliance as well as audit requirements, ensuring that Risk and Compliance best practices are being followed
• Contributing towards strategic direction setting and thought leadership to achieve short term and long term goals
• Creating strong networking and relationships between the offshore and onshore risk and compliance functions and BUs
• Evaluation and analysis of policies, KRIs, controls and dashboards
• Directing the management and implementation of an organization-wide risk methodology to create Risk Intelligence
• Framing controls risk framework
• Bringing transformation to the control governance and risk analytics process to allow for advanced analyses correlated with business objectives and profitability metrics
• Managing offshore risk and compliance resources; strengthening the offshore risk and compliance organization through succession planning, promotions and external hiring
• Developing a strategic offshore risk and compliance organization that is wholly integrated with business performance
• Evaluating and resolving high priority or complex problems through statistical analysis
• Establishing the operational compliance framework for local laws of the land for India and Philippines and ensuring quarterly reporting at board level

Oct 2009 – Nov 2016 · 7 yrs 1 mo · Bangalore

• Functioning as Global Lead for various domains like Enterprise Risk Management, Operational Risks Management and Fraud Risk Management
• Setting-up and leading the ERM program for the organization
• Formulating the risk mitigation plans and KPIs with Risk/Business Owners
• Delivering quarterly board reports on risk movement
• Framing the operational risk charter and identifying goals, objectives & metrics consistent with corporate strategic plan
• Performing risk assessment of critical areas like Order to Cash, Hire to Retire, Procure to Pay, Transport, Immigration, Contract Management, so on
• Executing information risk assessment for the organization as per ISO 27001 norms
• Creating the enterprise-wide crisis management strategy and plans
• Developing the business risk compliance framework to monitor strategic accounts in the areas of Information Security, Business Continuity, Fraud Risks, Contract Compliance, Project Risks, Financial Risks and Operational Risks
• Tracking compliance with organization & client mandated standards across overseas centers in Sri Lanka, China, Poland, Australia, Canada, UK and the US
• Leading fraud risk assessment for core functions like IT/ITES Delivery Operations, Finance Processes, HR and Procurement
• Managed the audit calendar for high risk internal corporate functions and directed the audit scope and reporting
• Designed various audit process handbooks to ensure uniformity of audit processes

Oct 2006 – Oct 2009 · 3 yrs · India

• Operational Risk and Information Risk Management responsibilities for Mphasis and EDS India

Apr 2003 – Oct 2006 · 3 yrs 6 mos · India