Mar 2020 – Apr 2022 · 2 yrs 1 mo · Mumbai, Maharashtra, India

•  Develop, lead and implement public policy objectives, government engagement and regulatory outreach for financial services, digital payments and fintech in India;
•  Analyze regulatory policies and guidelines, bills and acts, licensing and authorization requirements pertaining to financial services, digital payments and fintech in India;
•  Provide policy insights to Chairman and Senior Management Executives on new opportunities, challenges and risks related with financial services, digital payments and fintech in India;
•  Facilitate senior level meetings for Chairman and Senior Management Executives with key ministry officials, regulators and multilateral agencies to position RIL’s financial services priorities in India;
•  Engage with key Ministries (MoF, MoC, MeitY), Government Departments (DEA, DFS, DoR, DPIIT, Invest India, NITI Aayog) to carve financial services and digital payments landscape in India;
•  Engage with RBI at leadership levels and Departments (DPSS, DoR, DoS, FED) to carve financial services, digital payments and fintech landscape in India;
•  Represent directly and through industry associations on matters related to financial services, digital payments and fintech to the government and regulators to enable unrestricted and transparent business environment;
•  Contribute on policy related matters to key decision makers in the government and think tanks on financial services, digital payments, financial technologies and financial inclusion;
•  Develop strong working relationships with bilateral councils (USIBC, USISPF), industry associations (IBA, PCI, IAMAI, CII, FICCI, ASSOCHAM, NASSCOM, DSCI, PAFI) and Think Tanks (NITI Aayog, IDRBT, CAFRAL, ReBIT, Carnegie, ORF, NIPFP, CDFI, Gates Foundation).

Feb 2018 – Mar 2020 · 2 yrs 1 mo · Mumbai Metropolitan Region

•  Develop, lead and implement public policy objectives, government affairs outreach and political priorities for Visa in India and South Asia;
•  Analyze regulatory policies, guidelines, licensing requirements, supervision and oversight requirements pertaining to payment systems;
•  Provide policy insights to senior management on new opportunities, challenges and risks related to Visa’s business in India and South Asia and assist with appropriate strategies;
•  Facilitate senior level meetings for Visa executives with key ministry officials, regulators and multilateral agencies to rightly position company priorities in India and South Asia;
•  Represent Visa’s position directly and through industry associations to the government and regulator to enable unrestricted and transparent business environment for Visa in India and South Asia;
•  Develop and contribute content on policy related matters to key decision makers and think tanks on Digital Economy, Digital Identity, Open Banking, Faster Payments, Digital Currency and Financial Inclusion;
•  Engage with Regulators (RBI, NRB, BB, CBSL, RMA, MMA), Federal Ministries (MoF, MoC, MEA, MeitY, MoHUA), Government Departments (DEA, DFS, DoR, DPIIT, Invest India) and CERT agencies to carve out regulatory landscape required for payment companies in India and South Asia;
•  Develop strong working relationships with bilateral councils (USIBC, USISPF, AMCHAM), industry associations (IBA, PCI, IAMAI, CII, FICCI, ASSOCHAM, NASSCOM, DSCI, PAFI) and Think Tanks (NITI Aayog, IDRBT, CAFRAL, ReBIT, Carnegie, ORF, NIPFP, CDFI, Gates Foundation);
•  Build and foster relationships with key embassies (US, UK, Australia, Canada, Switzerland) and multilateral agencies (WB, IMF, IFC, ADB, NDB, UNCDF, WEF).

Aug 2016 – Feb 2018 · 1 yr 6 mos · Mumbai Metropolitan Region

•  Advising Ministry of Electronics and IT, DFS, DEA to create robust, secure and inclusive financial services ecosystem;
•  Providing guidance to DigiDhan Mission (MeitY) and DFS (MoF) to drive adoption of digital financial services;
•  Secured regulatory approvals (RBI, NPCI and IBA) to operationalize financial services for a new Small Finance Bank;
•  Secured regulatory approvals for launching mobile banking services for a leading Urban Cooperative Bank;
•  Develop, implement and operationalise entire bouquet of payment services for a new Small Finance Bank;
•  Preparation of standard operating procedures for a leading payment system service provider;
•  Formulation of payment system policies for a leading payment system service provider.

May 2010 – Jul 2016 · 6 yrs 2 mos · Mumbai, India

• Product Development
•  Implemented India’s domestic card scheme RuPay – facilitates PoS, eCom and ATM transactions;
•  Implemented Immediate Payment Service (IMPS) – 24*7, instant, real time digital payment service;
•  Implemented USSD based Payment Service (*99#) as part of Pradhan Mantri Jan Dhan Yojana (PMJDY);
•  Implemented Aadhaar Payment Bridge System (APBS) and Aadhaar Enabled Payment System (AEPS) – Digital Identity (Aadhaar) based payment systems for Direct Benefit Transfer (DBT) and Financial Inclusion initiatives;
•  Implemented National Automated Cleared House (NACH) for bulk and repetitive Digital Payments;
•  Implemented Cheque Truncation System (CTS) for Image based Cheque Clearing;
•  Implemented Express Cheque Clearing System (ECCS) for non-MICR Clearing;
•  Worked on implementation of Bharat Bill Payment System (BBPS);
•  Worked on implementation of Unified Payment Interface (UPI).
• Regulatory Affairs and Public Policy
•  Developed and shared public policy objectives on Digital Payments with Government Ministries (MoF and MeitY), Regulator (DPSS, FIDD, FED), NABARD, UIDAI and OMCs.
•  Identifying new retail payment flows and providing insights to senior management to translate them into opportunities from policy perspective for expanding the scope of retail payments in India;
•  Analysis of regulatory policies, guidelines, supervision and oversight requirements to identify challenges and risks associated with retail payment systems;
•  Represented NPCI’s position to the Government and Regulator to develop healthy and competitive payments ecosystem in India;
• Internal Processes
•  Designed Policy, Procedures and Guidelines for APBS, NACH, CTS and ECCS;
•  Designed Policy, Procedures and Guidelines for CTS 2010 Cheque Standards;
•  Preparing Product Decks, Strategy Papers, Reports and Procedural Guidelines;
•  Preparing RFPs, Business Plan and Agenda Notes for Board and Senior Management meetings;

Feb 2008 – Apr 2010 · 2 yrs 2 mos · Jaipur, India

•  Led branch payments and clearing operations;
•  Managed processing and reconciliation of Cheque Clearing, ECS, NEFT and RTGS transactions;
•  Ensured excellent service delivery for smooth branch operations and customer service.

Jul 2005 – Dec 2007 · 2 yrs 5 mos · Agra, India

•  Handled Cheque Clearing, ECS, NEFT and RTGS operations;
•  Preparation and submission of daily, fortnightly and monthly payment system reports;
•  Ensured excellent service delivery for smooth branch operations and customer service.

Nov 2004 – Jul 2005 · 8 mos · Delhi, India

•  Sales and marketing of Steel Scrap to the buyers in India;
•  Handling Pre-shipment and Post-shipment documentation, LCs of the business transaction.