Nov 2022 – Dec 2022 · 1 mo · Remote

Jun 2021 – Oct 2022 · 1 yr 4 mos

Jan 2020 – Jun 2021 · 1 yr 5 mos

Jan 2019 – Dec 2019 · 11 mos

Dec 2016 – Dec 2018 · 2 yrs

• Play the role of a Customer Success Manager cum Account Manager and handle a portfolio of strategic customers for the company
• Develop a trusted advisor relationship with all stakeholders including the project sponsors
• Drive product adoption and ensure customers’ success using the solution
• Delivering and communicating ROI throughout their journey with the product
• Manage Professional Services projects

Jan 2013 – Dec 2016 · 3 yrs 11 mos

• Ensure customer’s success by helping them implement the Oracle Social Cloud & Sales Cloud solutions.
• Coordinate with the internal teams & delivering resolutions of all technical levels.
• Conduct Training for new agents
• Create and maintain content for the Knowledge Management articles for internal & external reference.
• Managing content and moderation of the My Oracle Support Community forum.
• Work with Development Team to identify Customer Pain Points and create ways to ameliorate or eliminate them.
• Implemented Oracle Diagnostic Methodology to ensure faster resolution for known issues.
• Provision accounts for the on-boarding customers
• Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools/utilities etc.

Jul 2009 – Jan 2013 · 3 yrs 6 mos

• Work in various stages of SDLC (Software Development Life Cycle) in onsite-offshore delivery model.
• User Interface Designing & Development, unit testing, bug fixing, deployment and production release support for various Web Applications of Manufacturing & Banking Domain
• Develop PoC (Proof of Concepts) with niche technologies to demonstrate our technical capabilities to prospective customers.
• Requirement Analysis & Wireframe creation according to user requirements
• Create design documents including detailed design document, test cases for various projects
• Feasibility Analysis - Problem analysis and decision making
• Configuration controller
• Create cross browser compatible and responsive components.