Jun 2018 – Jan 2025 · 6 yrs 7 mos

• Leading a Team of 100 Tech Support Engineers working 24*7 providing world class Customer experience to Veritas Customers
• Drive operational efficiency through implementation of industry best practices including the key metrics and measurements of a best-in class support organization
• Developed a strong relationship with cross-functional teams such as Engineering Support, QA, Product Management, and sales organization. Continued to influence the product quality by providing the customer feedback to engineering organization
• Collaborate with Sales to identify strategic accounts and engage with Engineering to drive product supportability and serviceability
• As a part of the global enterprise support services team, I have also managed a team of technical leads in providing support for our flagship product ‘NetBackup’ and ‘NetBackup Appliances’, to our global customer base. Working in a 24x7 environment, covering global operations
• Leading Veritas Corporate Responsibility Initiative and helping Veritas employees in giving back to the society

Jul 2012 – Jul 2018 · 6 yrs

• Build a team of highly skilled L4 technical engineers from scratch at Veritas Pune location and spearheaded the team in providing support to the Business Critical Customers using Enterprise Backup System. Played a key role in providing world-class customer experience to Veritas customers. Continued collaboration with engineering and sales organizations to improve customer experience

Jul 2009 – Jul 2012 · 3 yrs

Nov 2007 – Jun 2009 · 1 yr 7 mos

Nov 2004 – Oct 2007 · 2 yrs 11 mos

Nov 2003 – Oct 2004 · 11 mos · Pune, Maharashtra, India

Dec 2002 – Oct 2003 · 10 mos · Bangalore Urban, Karnataka, India