Kushagra Sharma

Operations Associate

Delhi, India6 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led strategic initiatives for major organizations.
  • Expert in program management and digital transformation.
  • Proven track record in driving growth and efficiency.
Stackforce AI infers this person is a strategic consultant with expertise in program management and digital transformation across various industries.

Contact

Skills

Core Skills

Program ManagementBusiness AnalysisManagement ConsultingStrategyProcurement

Other Skills

AnalyticsAnalytics Use CasesBenchmarkingBusiness InsightsBusiness Process ImprovementChange ManagementClient RelationsCompetitor BenchmarkingComplex Project ManagementContent CurationContract ManagementCost AnalysisCost SavingsCritical ThinkingCross-functional Coordination

Experience

Croma

2 roles

Senior Manager S&OP

Promoted

Apr 2025Present · 11 mos

Manager Strategic Initiatives

Aug 2022Mar 2025 · 2 yrs 7 mos

Kearney

2 roles

Senior Business Analyst

Jul 2021Jun 2022 · 11 mos

  • Project 1 (Central Ministry)
  • Compiled & curated content from 70+ states & ministries for a reforms’ booklet initiated by central govt.
  • Engaged directly with Joint & Additional Secretaries of a central ministry
  • Project 2 (Infrastructure Client)
  • Program Management – templatizing progress tracking of key govt schemes & creating monthly reports
  • Collaborated with Senior govt officials on cost escalation analysis of key initiatives & optimization levers
  • Contributed to white paper on Decarbonization of Indian cities & urban infrastructure for WEF
  • Project 3 (Smart Motor Manufacturer, US)
  • Competitor benchmarking & market sizing for a smart motor Silicon Valley startup for the NA market in line with the start up's growth strategy
  • Commercial vehicle (OHV, AGV & Aviation) electrification market sizing and opportunity assessment
  • Project 4 (Leading Indian O&G company)
  • Strategized and conceptualized key digital business models & analytics use cases - leading Indian OMC
  • Led Program Management efforts for key digital initiatives across refineries & marketing divisions
  • Conceptualized design & implementation of RPA COE along with identification of new use cases
Program ManagementCompetitor BenchmarkingMarket SizingDigital Business ModelsAnalytics Use CasesBusiness Analysis

Summer Intern

Apr 2020Jun 2020 · 2 mos

Cashforphone

Growth Strategist

Nov 2017May 2018 · 6 mos · Delhi Area, India

  • Worked directly with the founder of the early stage startup to design and execute the company's growth strategy
  • Led the sales team consisting 5 members of the start-up including –affiliate sales & digital marketing
  • Managed the start-up's monthly operating expense (~INR 1.5 lakhs per month) & its vendor base of 7
  • Product strategy: Planned the pricing algorithm for app and website used in calculating purchase price for used electronics
  • Established sales team of 3& increased gross sales from 0 to INR 4 lakhs per month in 7 months
  • Boosted digital reach of the start-up to over 50k impressions with a minimal budget of 4k per month
  • Increased vendor base from 2 to 7 for better pricing leverage on sale of products bought from users
Growth StrategySales ManagementDigital MarketingVendor ManagementStrategy

Airtel

2 roles

Assistant Manager - Services Sourcing

Promoted

Jul 2017Nov 2017 · 4 mos · Gurgaon, India

  • Member of Bharti Airtel global services sourcing strategy. The role involved extensive vendor and stakeholder management along with chalking out supplier strategy in alignment with the company's
  • key objectives.
  • Handled Pan India sourcing of Training & Development requirements worth INR 67 Mn ; including RFP , commercial evaluation, release of purchase orders; drove savings of INR 22 Mn through reverse auction
  • Handled the exit of Document Management partners along with sourcing of contact centers for DTH & Prepaid customers
  • Member of a cross functional initiative to make billing transition into the GST taxation system for Airtel’s services partners.
  • Led the shift of payout model in Upselling and lead generation activities from fixed to (fixed + variable) model
Vendor ManagementSourcing StrategyCost SavingsProcurement

Senior Executive - Services Sourcing

Jun 2016Jun 2017 · 1 yr · Gurgaon, India

  • Led Pan India sourcing of Contact center services (for Mobility) worth INR 63 Mn; including - RFP, bid evaluation, negotiations, finalizing commercial terms & conditions, contracting and purchase orders; drove savings of INR 8 Mn.
  • Achieved 100% On-time payment and contract renewals for contact center and training & development partners.
  • Led RFP and negotiations on chat service for Lead generation for Bharti’s B2B customers; achieved an annual spend reduction of more than 70% (INR 6.9 Mn)
  • Campus Hire for Airtel's Young Technical Leader Program. Worked on 4 projects as YTL from June 2016 - October 2016
  • Services sourcing : Designed a model to give call volume forecasts for Airtel's contact centers. Proposed Model reduced Forecast variance by an average of 42% in 4 out of 5 months
  • Materials Management : Aided in the roll out of a materials management tool in AP circle.
  • Operations : Studied CWIP and CIP inventory flow and gave recommendations on reduction of the same.
  • Airtel Global Business : Summarised and compared multiple buy and sell contracts of Airtel with global partners.
SourcingNegotiationContract ManagementProcurement

Education

Faculty of Management Studies - University of Delhi

Master of Business Administration - MBA

Jan 2019Jan 2021

Netaji Subhas Institute of Technology

Bachelor of Engineering (B.E.) — Computer Engineering

Jan 2012Jan 2016

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