Oct 2024 – Aug 2025 · 10 mos · Surat, Gujarat, India · On-site

Jan 2024 – Jul 2024 · 6 mos · Ahmedabad, Gujarat, India · On-site

• Managed a portfolio of 200+ key restaurant partners for the online ordering business, planning and executing strategies that led to more than 30% increase in portfolio revenue.
• Achieved a 20% growth in monthly ad revenue and generated over ₹10 lakhs in ad revenue in six months through targeted ad campaigns.
• Acquired 50 new local and regional restaurant partners, expanding the portfolio by more than 25% and driving sustainable growth for the online ordering platform.
• Executed data-driven strategies to improve restaurant visibility and order volume, leveraging market insights and product features to enhance partner performance.
• Developed and implemented ad sales strategies, price parity initiatives, and promotional campaigns, achieving an 85% success rate for the Price Parity Program against a 75% target.
• Built and maintained strong relationships with restaurant partners, conducting review meetings and providing best practice consultations to improve order volumes and business outcomes.
• Analyzed performance metrics and market trends to refine strategies, contributing to overall revenue growth and successful execution of weekly promotional campaigns.

Aug 2021 – Mar 2023 · 1 yr 7 mos · Ahmedabad, Gujarat, India · On-site

• Managed 15+ last-mile dispatch centers and 1 middle-mile hub, overseeing daily logistics operations and ensuring smooth and efficient delivery processes for a large region.
• Led a team of 50+ team leads and assistant team leads, who supervised a workforce of 300+ riders and 20+ ground coordinators, providing leadership, training, and performance evaluations.
• Handled a high volume of daily shipments, managing over 12,000 shipments per day at last-mile centers and 8,000 shipments per day at the middle-mile hub.
• Developed and implemented operational strategies to stabilize centers during peak periods ensuring efficient operations and meeting high demand.
• Monitored and analyzed key performance metrics, including closure, productivity, and service levels, to
• achieve performance targets and drive continuous improvement.
• Coordinated with clients, vendors, and internal teams, resolving logistical challenges and enhancing
• operational effectiveness across the cluster.
• Improved shipment closure rates by 10% and reduced escalations by 70%, effectively addressing operational challenges and enhancing service quality.
• Saved over ₹20 lakhs in costs by reducing the count of lost shipments and optimizing operational processes.
• Enhanced middle-mile hub efficiency with a 15% improvement in put compliance, ensuring effective
• shipment handling and processing.

Jul 2021 – Jun 2022 · 11 mos

• Contributed to the club's vision, mission, and strategic direction, actively participating in club activities, events, and initiatives to foster networking, knowledge sharing, and career advancement opportunities for members.

Dec 2018 – Feb 2019 · 2 mos

• Assisted in developing lesson plans and instructional materials aligned with educational objectives and curriculum standards.
• Supported classroom management, student supervision, and individual or small group instruction.
• Assisted in grading assignments, tests, and projects, providing constructive feedback to support student learning and development.
• Provided guidance and support to students, addressing their questions, concerns, and individual needs.
• Collaborated with educators and staff members, sharing ideas, best practices, and resources to foster a supportive learning community.
• Engaged in reflective practice, evaluating teaching experiences and seeking feedback for personal and professional growth.

Dec 2018 – Dec 2018 · 0 mo · Mehsana, Gujarat, India

• Familiarization with Plant Equipment: Developed a comprehensive understanding of various plant equipment used in the oil and gas industry, including pumps, compressors, separators, heat exchangers, and valves.
• Operation and Maintenance Support: Assisted in the operation and maintenance activities of plant equipment, ensuring smooth functioning and optimal performance through regular inspections, troubleshooting, and preventive maintenance.
• Equipment Testing and Analysis: Conducted tests and inspections on plant equipment, analyzing performance data and identifying areas for improvement or potential issues, contributing to the development of efficient maintenance strategies.
• Safety and Compliance: Demonstrated a strong commitment to safety protocols and regulatory compliance by actively participating in safety audits, risk assessments, and ensuring adherence to standard operating procedures (SOPs) during operation and maintenance tasks.
• Documentation and Reporting: Maintained accurate records of equipment operation, maintenance activities, and inspections, producing detailed reports to facilitate effective communication and decision-making within the organization.