Armaan Suthar

Operations Associate

Jaipur, Rajasthan, India8 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record of 100% customer satisfaction.
Expertise in operations and business development.
Strong analytical skills with a focus on data-driven decision making.

Stackforce AI infers this person is a skilled operations and business development professional in the hospitality industry.

Contact

Skills

Core Skills

OperationsProject ManagementOperations ManagementBusiness StrategyCustomer ServiceAccount Management

Other Skills

Account ReconciliationActive LearningAnalytical SkillsBusiness AnalysisBusiness OperationsBusiness PlanningBusiness-to-Business (B2B)Client RelationsCommunicationContinuous LearningCost-Benefit AnalysisCustomer InteractionData AnalysisData ManagementInventory Control

About

Proven experience in hardcore Operations & Business Development with a track record of delivering 100% Customer Satisfaction. Having great experience of field & on-ground problems faced. Having good Interpersonal skills & an eye for detail.With good understanding of data & knack to build systems & procedures. Proactive at Identifying issues, highlighting & resolving them systematically. Highly motivated & a doer having a track record of completing projects in time..

Experience

Udaan.com

3 roles

Inventory Analyst

Promoted

Feb 2023 – Present · 3 yrs 1 mo

Responsible for analyzing the packaging requirements and procurement processes. Ensuring that the right materials are sourced, negotiate pricing and contracts with suppliers, and evaluate packaging performance to optimize cost-effectiveness and sustainability.

Data ManagementProcurement KnowledgeData AnalysisOperationsProject Management

Finance Ops executive

Nov 2021 – Jan 2023 · 1 yr 2 mos

Logistics Executive

May 2020 – Nov 2021 · 1 yr 6 mos

Oyo

Area Business Manager

Nov 2018 – Jan 2020 · 1 yr 2 mos · Rajasthan, India

Handling a cluster in Udaipur with over 25 properties
Weekly audits of properties for compliance in accordance with OYO standards
Managing customer experience within cluster and delivering through leading a team of CX Executives
Administrating control over properties by communication and relationship building with owners/property managers
Responsible for business operations of 25 properties while working in a 3 member team of HMs.
Identified pain areas by analyzing customer experience data on a regular basis to maximize delight and minimize Unhappy feedbacks.
Effective execution of project SMART
Responsible for the entire operations of SMART properties with a whole inventory of Mount Abu
Lead a team of operations executives responsible for customer interaction and delivering core promises
Assessed the performance of SMART properties to maximise monthly GMV
Conducted regular audits to prevent any fraudulent activities
Implemented new processes to enhance the customer experience
Volunteered and helped cross functional teams in their responsibilities and targets to explore the nuances of business
Regulating prices for different properties pertaining to their specific cluster
Developing and executing strategies to maximise occupancy, GMV and ARR
Churn Management
End to end responsibility of 46 properties spread across the 3 cities and preventing SRNs from getting churned
Worked on a project involving bringing back the hotel partners churned in the past