Abhishek Agrawal

CEO

Sunnyvale, California, United States13 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Founded an AI-driven warranty management platform.
Scaled Dyrect to serve over 150 brands globally.
Reduced warranty processing time by 60%.

Stackforce AI infers this person is a SaaS entrepreneur with expertise in AI-driven customer experience solutions.

Contact

Skills

Core Skills

Product ManagementBusiness DevelopmentAi InnovationWarranty Management

Other Skills

1-Click Product Registration PlatformAIASP.NETBrand ManagementBusiness AnalysisBusiness ExpansionCC++Client relationshipCustomer ExperienceCustomer SuccessData StructuresExtended WarrantyHTMLJSP

About

Education gives every child equal opportunity. Entrepreneurship uplifts entire economies. I am an engineer turned educationist, now a founder. I joined corporate because I didn't want to join my family business. I taught 25 low-income kids and their families at Teach for India (not-for-profit) because I thought it was the best way to learn leadership. Understood the importance of education in society. I became an entrepreneur to create meaningful impact in people's lives. In 2021 (post-COVID), I realized that post-purchase experiences for customers are broken and non-profitable for brands. Legacy warranty systems create customer frustration and operational inefficiencies. Using AI, we're changing that narrative by making warranties transparent, efficient, and genuinely helpful. At Dyrect, we've built the first comprehensive B2B2C warranty management platform that turns cost centers into competitive advantages. Our AI doesn't just process claims faster—it predicts problems, routes solutions intelligently, and transforms every warranty interaction into a moment of brand reinforcement. Care about your customers and are ready to turn warranties profitable? Let's connect at abhishek@dyrect.co Fun fact: We're helping brands reduce warranty processing time by 60% while boosting customer satisfaction by 40%.

Experience

The journey

Advisor

Feb 2025 – Present · 1 yr 1 mo

Dyrect ai

Co-Founder & CEO

Sep 2022 – Present · 3 yrs 6 mos · Pune, Maharashtra, India

Founded Dyrect in 2022 with a vision to transform how brands connect with customers post-purchase.
What started as a simple product registration platform in 2022 has evolved into the world's most advanced AI-powered warranty management infrastructure by 2024.
Through strategic pivots and relentless innovation, I've scaled the company to serve 150+ brands across the US, Canada, UK, Singapore, India, and beyond. The journey from basic registration to comprehensive AI-driven warranty automation reflects our commitment to solving real customer problems while helping brands turn cost centers into competitive advantages.
My Key Responsibilities:
Product Vision & Roadmap - Lead strategic evolution from registration platform to AI-powered warranty infrastructure, defining features that reduce processing time by 60% and operational costs by 35%
Global Expansion & Business Partnerships - Drive international growth across multiple markets through strategic partnerships and localized market entry strategies
Team Leadership & Organizational Agility - Ensure clarity and agility across all teams while scaling rapidly, enabling effective execution in product development, customer success, and international operations
AI Innovation & Technology Strategy - Oversee development of predictive analytics, intelligent claim processing, and automated customer experiences that define the future of warranty management

Strategic PartnershipsMarketingSalesBusiness ExpansionProduct ManagementBusiness Development

Headstart network foundation

2 roles

City Lead - Pune Chapter

Promoted

Oct 2019 – Dec 2022 · 3 yrs 2 mos

CoLead Volunteer-Pune

Jan 2016 – Oct 2019 · 3 yrs 9 mos

Neurotags

Co-Founder

Jan 2018 – Sep 2021 · 3 yrs 8 mos · Pune Area, India

Drove India business development for innovative anti-counterfeiting technology that replaced holograms with unique, non-cloneable solutions.
Managed client acquisition and onboarding processes while building market presence across India and supporting US operations.
Gained deep experience in emerging technology commercialization and B2B client development in specialized markets.
Company operations downsized during COVID due to product-market fit challenges, providing valuable lessons in technology adoption timing and market resilience strategies.

Tezminds software pvt. ltd.

Business Development Director

Jan 2015 – Aug 2018 · 3 yrs 7 mos · Pune Area, India · On-site

Helped transform startup ideas into successful products for companies across the US, China, and India.
Worked with dedicated engineering teams from premier institutes (IITs, NITs) and top-tier company veterans (Google, eBay, Yahoo, PayPal) to deliver end-to-end software development for early-stage and venture-funded startups.
Successfully built multiple tech products globally while learning the critical importance of aligning world-class technical talent with startup vision and goals.

Teach for india

Teaching Fellow

May 2014 – Apr 2015 · 11 mos · Pune Area, India · On-site

This was the opportunity where I got to learn a lot from those tiny tots of 5th Std. I was their class teacher,teaching all the subjects. In this process got an emotional bond with them. It was a great experience in itself.