Manoranjan Ingudam

Founder

Bengaluru, Karnataka, India23 yrs 4 mos experience

Highly StableAI Enabled

Key Highlights

40% growth in customer revenue without acquisition costs
Expert in building AI-powered customer engagement tools
Proven track record in Customer Success leadership

Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in AI-driven engagement solutions.

Contact

Skills

Core Skills

Customer EngagementAi AutomationVoice AiCustomer SuccessAccount ManagementProduct DevelopmentProduct ManagementAgile Methodologies

Other Skills

Business ProcessBusiness StrategyContinuous IntegrationCustomer MarketingCustomer RetentionCustomer ServiceCustomer SupportDigital AdoptionEclipseHTML5JavaJava Enterprise EditionLeadershipManagementP&L Management

About

I'm building multi-language voice ai agents for phone ---------------------------- "10 loyal and recurring customers are worth more than 100 one time customers" I didn't care a damn about the above statement, till the start of 2016. Then started my journey@Whatfix of how single minded focus on customers can be your biggest differentiator in a new category SaaS. Fast- forward 6 years later, I became a fan of the above statement. For every $100 customer gave last year, we were making $140. That's 40% growth without any acquisition cost. Icing on the cake - great customer success stories, case study and testimonials ; marketing & sales teams love it. AppEQ is a product which helps in driving siloed teams across organisations to align through data and uncover account’s moment of opportunities Giving quick access to account data and insights is key to building a culture of account growth.

Experience

Appeq inc.

Founder

Jun 2022 – Present · 3 yrs 9 mos · India

At AppEQ, we’re building the next generation of AI-powered customer engagement tools — spanning inbox, web, and voice — to help businesses never miss a customer interaction again.
🎙️ HuskyVoice.AI — AI Voice Assistant for Phone & Web
HuskyVoice answers and qualifies every call in real time — speaking naturally in multiple languages to capture leads, schedule visits, and follow up instantly.
Built for industries like Real Estate, Architecture, Construction & Hospitality, it ensures no inquiry is ever missed — 24/7 — without the cost or complexity of a call center.
🌐 Learn more: www.huskyvoice.ai
📩 InboxCRM — AI CRM for Customer Success & GTM Teams
InboxCRM helps SaaS teams manage customer relationships, track account health, and send smarter follow-ups — all directly from Gmail or Outlook.
It’s designed for Customer Success, Account Management, and Revenue Teams who want AI assistance right inside their inbox.
🎥 Watch: InboxCRM Overview
Together, these innovations make customer engagement smarter, faster, and always-on — whether through email, voice, or web conversations.
Skills:
AI Automation · Voice AI · Customer Engagement · Product-Led Growth · SaaS GTM Strategy · Startup Leadership

AI AutomationVoice AICustomer EngagementProduct-Led GrowthSaaS GTM StrategyStartup Leadership

Whatfix

2 roles

Vice President of Customer Success

Jan 2020 – May 2022 · 2 yrs 4 mos

Overall responsible for driving business growth through customers at Whatfix - a new category software company. Deployed best in class Customer Success practices & methodology. Key focus on maintaining & growing existing business through relentless focus on value creation delivered through delightful customer experience by building long lasting customer relationship, right consultation at each customer life cycle stages and best in class product support.
Designed on Customer First approach and thought process that - "10 loyal and recurring customers are worth more than 100 one time customers"
Objective is focused on driving terrific growth for Whatfix and key result achieving best in class (SaaS) NRR and GRR in particular and leading figure for DAP category.

Zendesk SupportWhatfix DAPAccount ManagementCustomer SuccessDigital AdoptionWhatfix+3

Senior Director of Customer Success

Aug 2016 – Jan 2020 · 3 yrs 5 mos

Building an exciting & innovative team to revolutionise the way self service features are delivered on web applications. With Whatfix, online help is more interactive, fun and easy! All these with zero coding / one line integration effort.
In my current role, my focus is to build & drive successful journey of Whatfix for customers & partners through effortless on-boarding experience & continuous value driven engagement to drive company's revenues through renewals , upgrades & expansions & professional services.

Zendesk SupportWhatfix DAPAccount ManagementCustomer SuccessDigital AdoptionWhatfix+2

Vbooky.com , fyno software solutions pvt. ltd

Co-Founder & CEO

Mar 2014 – Sep 2016 · 2 yrs 6 mos · Bengaluru Area, India

Web & mobile app based product - VCloudsites - a SAAS platform to quickly enable local salon & spa businesses to be competitive online & offline & VBOOKY.COM - a online marketplace for beauty & wellness industry focused towards India market
Product Development, Strategy, Business Development, Sales & Marketing - Multiple Hats wherever it demands!

Product DevelopmentProduct ManagementScrumCustomer SupportManagementTeam Leadership

Huawei technologies

Project Manager (Product Development Manager)

Mar 2009 – Mar 2014 · 5 yrs · Bengaluru Area, India

Product development management, Development Manager, Technical Leadership, People management, Design & Development of telecom Business Intelligence product & solutions with a team of about 20 - 25 team members.
Agile, SCRUM, FDD.
Java, SQL, JUnit, Spring IOC, Maven, Ibatis, Oracle & GWT.

ScrumAgile Methodologies

Infosys technologies ltd

4 roles

Project Manager - Finacle / Edgeverve

Oct 2007 – Mar 2009 · 1 yr 5 mos

Product architecture & framework development.
Individual contributor during conceptualization , design & development.
Product roadmap [technical] defining team member.
Project planning & estimation.
Mentoring & Consultation to product development team.

Product DevelopmentProduct ManagementScrumManagementTeam LeadershipAgile Methodologies

Module Lead

Promoted

Aug 2004 – Sep 2007 · 3 yrs 1 mo

Provide team leadership, motivation, mentoring & monitoring.
Product Architect for framework development [ java, j2ee], process definition, standard & guideline consultant for product release development team.
Lead in Finacle eBanking product development in Java, J2EE, MSSQL.
Product Consultant for outsourcing product development to internal vendor.
Lead in Finacle eBanking deployment and implementation at client site.
Subject Matter Expert (SME) , Finacle eBanking

Product DevelopmentProduct ManagementScrumManagementTeam LeadershipAgile Methodologies

Software Engineer

Sep 2002 – Jul 2004 · 1 yr 10 mos

Joined Finacle [www.finacle.com] as a product development engineer.
In Support Team for Finacle eBanking [C, Pro C, Java, Jsp, Oracle Database, SQL Server on Unix & Windows 2000 ].
Part of Finacle eBanking implementation & deployment team at client location.

Product DevelopmentProduct Management