Indrajeet M.

CEO

Pune, Maharashtra, India13 yrs 2 mos experience

Highly Stable

Key Highlights

Proven expertise in Delivery Management and Customer Success.
Strong analytical skills in MIS and data processing.
Experience in leading cross-functional teams for process improvements.

Stackforce AI infers this person is a Marketing and Advertising professional with strong MIS and delivery management capabilities.

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Skills

Core Skills

Delivery ManagementCustomer SuccessManagement Information SystemsResearch

Other Skills

Business AnalysisBusiness DevelopmentBusiness StrategyCRMCustomer Relationship Management (CRM)Customer ServiceEmail MarketingHTML EmailsManagementManagement Information Systems (MIS)Market ResearchMicrosoft ExcelMicrosoft OfficeMicrosoft WordPaid Media Advertising

About

Experienced Management Information System & Delivery guy offering a rare blend of technical expertise and business acumen with a demonstrated history of working in the Marketing and Advertising industry. Skilled in MS Office, Market Research, Customer Success and Delivery Management. Responsible for all types of MIS-Analytical Reports, Data extraction & Processing. Maintaining relevant MIS trackers for effective functions and budgeting. Ensuring accuracy of data, monitoring and implementations of processes and norms.

Experience

13 yrs 2 mos

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Go mo group

2 roles

Team Lead

May 2023 – Jun 2025 · 2 yrs 1 mo

Delivering campaigns as per Client requirements/specifications
Capacity planning and resourcing
Monitoring key metrics and ensure deliveries are done accurate and on time. Work closely with Customer Success team / Operations and Support functions to proactively identify and mitigate delivery risks, challenges.
Maintaining compliance with campaign requirements and industry standards. Prepare & publish reports & analyses to convey key focus areas.
Troubleshooting: Identify process bottlenecks and resolve process challenges. RCA-CAPA for critical and recurring issues
Participate in cross-functional meetings to resolve any issues. Monitor effectiveness of implemented solutions
Continual Improvements: Best practice identification and implementation. Work with Development team to identify and implement Process Automation, to reduce manual efforts and error-prone activities.
Recommend and implement continuous process improvements. Lead projects to improve process effectiveness & efficiency.

HTML EmailsEmail MarketingPaid Media AdvertisingDelivery ManagementCustomer Success

SME

Jan 2022 – May 2023 · 1 yr 4 mos

Delivering campaigns as per Client requirements/specifications
Capacity planning and resourcing
Monitoring key metrics and ensure deliveries are done accurate and on time. Work closely with Customer Success team / Operations and Support functions to proactively identify and mitigate delivery risks, challenges
Maintaining compliance with campaign requirements and industry standards. Prepare & publish reports & analyses to convey key focus areas
Troubleshooting: Identify process bottlenecks and resolve process challenges. RCA-CAPA for critical and recurring issues
Participate in cross-functional meetings to resolve any issues. Monitor effectiveness of implemented solutions
Continual Improvements: Best practice identification and implementation. Work with Development team to identify and implement Process Automation, to reduce manual efforts and error-prone activities
Recommend and implement continuous process improvements. Lead projects to improve process effectiveness & efficiency