Jan 2019 – Present · 7 yrs 2 mos · Mumbai · On-site

• At Protodune Systems Pvt. Ltd., I lead Research & Development and Business Development across key verticals:
• Digital Dentistry
• Digital Jewelry Manufacturing
• Engineering & Industrial 3D Printing Digitalization
• My role is centered on driving innovation, building strong strategic collaborations, and expanding our footprint through technology integration and solution consulting.
• Regional Focus Areas:
• India (Pan-India) – End-to-end sales, support, and training; turnkey project execution across dental labs, jewelry units, and engineering sectors.
• Asia-Pacific – Remote support, digital workflow consulting, and distributor collaboration in countries like Singapore, Thailand, Malaysia, Vietnam, and China.
• Gulf Region (Middle East) – Partnering with clinics, labs, and manufacturers in UAE, Saudi Arabia, Qatar, and Oman to implement high-performance additive solutions.
• United States & North America – Technical consulting, collaboration with R&D firms and digital production labs.
• Germany & Europe – Technology alignment and knowledge exchange with precision manufacturing and material innovation hubs.
• Through Protodune Systems, my aim is to connect businesses worldwide with the most suitable, cost-effective, and scalable 3D printing technologies — supported by personalized service and training.

Nov 2015 – Jan 2019 · 3 yrs 2 mos · Mumbai , India · On-site

• As a professional, I define myself as a committed and results-oriented individual, consistently striving to achieve objectives through strategic and innovative approaches when required.
• With over 8 years of experience in customer service and an additional 8 years in technical sales and support, I currently serve as a Senior Sales & Service Engineer in the Rapid Prototyping Division at Monotech Systems Limited.
• My role involves installation, troubleshooting, repair, and user training for a wide range of Desktop, Professional, and Industrial 3D printers, including high-end prototyping and pre-production systems. I have hands-on expertise across multiple technologies such as:
• Stereolithography (SLA)
• Selective Laser Sintering (SLS)
• Color Jet Printing (CJP)
• Plastic Jet Printing (PJP)
• MultiJet Printing (MJP)
• Direct Metal Printing
• In addition to technical responsibilities, I actively support the sales process—staying up to date with the latest developments in additive manufacturing and helping clients understand how these solutions can enhance their production workflows.
• My comprehensive experience has given me a strong grasp of diverse manufacturing applications and how 3D printing can accelerate product development, reduce time-to-market, optimize costs, and transform conventional manufacturing practices.

Jan 2014 – Oct 2015 · 1 yr 9 mos · Mumbai · On-site

• Experience in Digital Printers – Chinese and Japanese Models
• Extensive hands-on experience with Chinese and Japanese digital printers, particularly all major models of MUTOH wide-format printers.
• Served as a Service Engineer for Eco-Solvent, Solvent, Sublimation, Textile, and UV printers.
• Handled pan-India on-site service visits for major corporate clients and high-priority installations.
• Responsible for installation, maintenance, and repair of hardware, software, and networking systems associated with industrial inkjet printers.
• Managed escalation protocols by communicating with Senior Engineers, Specialists, and Head Office for unresolved or complex technical issues.
• Provided on-site key operator training, covering machine maintenance and operational best practices.
• Built and maintained direct customer relationships to support digital printer and ink sales.
• Executed full-scale on-site setup and installation of industrial inkjet printers, including:
• Coordinating pre-installation requirements
• Assisting with component unloading and system positioning
• Unpacking controllers, print heads, UV components
• Collaborating with certified electricians for power and air line setup
• Performing system calibration and image quality testing to meet factory standards.
• Conducted complex troubleshooting and repairs involving electrical, mechanical, or pneumatic systems, as per directives from the Field Service Manager and Customer Support Team.
• Provided detailed technical feedback during and after each customer visit to the support team and Inkjet Management System.

Apr 2010 – Jan 2014 · 3 yrs 9 mos · Mumbai · On-site

• Experience Highlights – Security Printing & Printer Servicing
• Worked on Security Printing Projects, handling sensitive hardware deployment and service.
• Served as a Service Engineer for multiple printer brands, including HP, Canon, Kyocera, Samsung, Dot Matrix, HP DesignJet, and various Wide-Format Printers (Eco-Solvent, Solvent, Sublimation, Textile & UV).
• Responsible for daily installation of printers and scanners for new customers and on-site deployments.
• Attended breakdown calls to ensure quick resolution and minimize downtime.
• Managed Annual Maintenance Contract (AMC) follow-ups, ensuring timely renewals and customer satisfaction.
• Conducted machine repairs and coordinated payment follow-ups post-service.