Mayur Kulkarni

Program Manager

Bengaluru, Karnataka, India13 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Dynamics 365 CE Plugin Development.
Strong leadership in program management and customer engagement.
Proven track record in driving process improvements.

Stackforce AI infers this person is a SaaS expert with strong capabilities in customer engagement and technical leadership.

Contact

Skills

Core Skills

Project ManagementDynamics 365 Ce Solution ManagementProgram ManagementTeam LeadershipDynamics 365 Customer EngagementDynamics 365 Solution DevelopmentMicrosoft Dynamics Crm

Other Skills

.NET.NET FrameworkASP.NETC#Code ReviewCustom Tool DevelopmentCustomer EngagementDecision-MakingDevelopment ToolsDynamics 365 CE Plugin Development and DebuggingDynamics 365 Plugin Development and DebuggingHTMLHTML5JavaScriptMicrosoft CRM

About

Objective: To undertake challenging assignment where my skills, knowledge and creativity can be utilized for personal and organizational development. Interests : Photography, Travelling, Cricket, Music.

Experience

Microsoft

4 roles

Program Manager

Promoted

May 2022 – Present · 3 yrs 10 mos

Project ManagementDynamics 365 CE Solution ManagementCustomer EngagementProgram ManagementHTML5Microsoft Dynamics CRM+9

Supportibility Program Manager

Oct 2021 – May 2022 · 7 mos

Identify new opportunities and trends to drive customer loyalty and create automated solutions, dashboards, and process improvements. Communicate customer issues, status, mitigation options, and trends to stakeholders, including guiding engineering based on established recommendations.

Development ToolsProject ManagementProgram ManagementDecision-MakingTrend AnalysisCustom Tool Development

Sr Technical Advisor

Promoted

Jul 2018 – Oct 2021 · 3 yrs 3 mos

Partners with engineering leadership to identify opportunities for new features, tools, or capabilities in products/services. Drives improvements on top pain areas by creating troubleshooting guides/readiness content/workflows to help with volume deflection.
Maintaining a strong technical leadership with Supplier and internal front line (FTEs) and escalation teams & Product Groups.

Team LeadershipHTML5Microsoft Dynamics CRMDynamics 365 Customer EngagementCode ReviewC#+4

Support Engineer

Nov 2015 – Jun 2018 · 2 yrs 7 mos

Assisted Microsoft customers with high quality of support and provided in-depth technical support for customer service delivery.

Dynamics 365 Solution DevelopmentMicrosoft Dynamics CRMDynamics 365 Customer EngagementDynamics 365 Plugin Development and DebuggingMicrosoft Daraverse