Chinmay Deshmukh

Operations Associate

Mumbai, Maharashtra, India9 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in Application Support.
Recognized as Most Impressive New Hire in 2019.
Awarded Analyst of the Quarter in 2021.

Stackforce AI infers this person is a SaaS Application Support Specialist with extensive experience in CRM systems.

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Skills

Other Skills

.NETASP.NETAccount ManagementAlgorithmsAnalytical SkillsCC#C++CRMCSSCatalogsCommunicationComputer ScienceCore JavaCustomer Service

About

10+ years of experience in the field of Application Support, worked as a L1 & L2 support for applications like Amdocs Clarify CRM, Teamsite, Zendesk CRM. I worked in IBM Kolkata as Clarify CRM Administrator and Rapid CRM Administrator from Sept 2014 till Dec 2016...I have completed my M.E in 2014 & have working knowledge of Oracle SQL Developer, Teamsite, Production Level 2 Support.... Then I worked as an Application Support Engineer at XL Dynamics India Pvt Ltd. where my main responsibilities were to provide technical support for XL Dynamics. Currently I’m working as Technical Lead Application Support, in TSO (Technology Service Organisation) department at GEP Worldwide. Also gained vast experience on Smart By GEP platform across multiple different client configurations. - Most impressive new hire 2019 - Analyst of the quarter 2021 Specialities : Technical Support Supplier (Vendor) Management Client Relationship Management (CRM) Quality Control Quality Assurance Amdocs Clarify CRM admin IBM Zendesk CRM Remote Desktop Connections Manager

Experience

Gep worldwide

3 roles

Technical Lead Application Support

Promoted

Jul 2023 – Present · 2 yrs 8 mos

Technical Lead Application Support at GEP Worldwide

Senior Application Support Engineer

Jan 2022 – Jul 2023 · 1 yr 6 mos

As a Senior Application Support Engineer, I was leading 3 accounts, with client calls scheduled every week.
I'm also responsible for a team of 8-10 people who primarily take inbound customer calls. I'm also responsible for mentoring new comers in the team and so far have mentored multiple new hires to get used to P2P process, alongside helping my colleagues in the process. Have gained substantial knowledge of Smart By GEP platform so that I can work across various client domains on my own.
Most impressive new hire 2019
Analyst of the quarter 2021