Syed Nashit

Operations Associate

Dubai, United Arab Emirates10 yrs 6 mos experience

Key Highlights

8+ years in product operations and management.
Expert in Agile methodologies and consumer-centric tech products.
Proven track record in launching successful B2B platforms.

Stackforce AI infers this person is a Product Operations Manager with expertise in Fintech and SaaS industries.

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Skills

Core Skills

Product ManagementProject ManagementBusiness AnalysisDigital TransformationMechanical Engineering

Other Skills

3D CAD ModelingActive ListeningAgile MethodologiesAnti-Money LaunderingBusiness Case PreparationBusiness-to-Business (B2B)CommunicationCompetitive AnalysisCompliance OperationsCreative Problem SolvingCritical ThinkingCross-functional Team LeadershipCryptoCryptocurrency Exchange PlatformsCryptocurrency Regulation

About

"Nashit"- An Arabic word which means dynamic and highly energetic. This is also one of the names of the Angel who brings blessings of almighty Allah upon his servants. I am a Product Operations Manager with 8+ years of experience in developing consumer-centric tech products using Agile methodology. Contributed to building and launching B2B e-commerce, e-Learning, market intelligence, streaming, collaboration and crowdfunding platforms. I am a creative problem solver, passionate about technology, and a versatile generalist with a deep understanding of all business functions. My entrepreneurial mindset, commitment to continuous learning, and profound interpersonal skills, coupled with an MBA from a world-renowned institution, have enabled me to thrive in fast-paced startup environments, working alongside a diverse global team from different backgrounds. I have held various technology-related roles and have successfully delivered tailored solutions to leading organizations in SEA and MENA. I am a person of values, trust, ethics professionalism, excellence, positivity and wisdom. A renaissance man with a mission to bring change in the world while being at par in every aspect of Academic, Professional and Personal Life. Well known for end-to-end execution of challenging tasks and regarded as Master of All. A person who purifies himself regularly and is the reason for the smile on thousands of faces.

Experience

Fasset

Product Operations Manager

Oct 2023 – Present · 2 yrs 5 mos · Dubai, United Arab Emirates · On-site

1) Collaborating across departments to ensure the product meets 360-degree requirements, working closely with product teams for comprehensive compliance.
2) Partnering with marketing teams to plan and execute successful product launches in Southeast Asia, Europe, and the Middle East.
3) Overseeing financial operations, ensuring strict adherence to regulatory and Shariah requirements for web 3 products.
4) Implementing efficient processes to guarantee compliance while maximizing operational efficiency in financial and customer support operations.
5) Focused on enhancing customer support services, resolving issues promptly, and ensuring overall user satisfaction for an exceptional experience.
6) Actively involved in exploring and implementing innovative solutions to enhance product functionality and provide cutting-edge user experiences.

Customer ExperienceCompliance OperationsProject DevelopmentUser Experience Design (UED)Product LaunchProject Management+2

Islamicmarkets.com

2 roles

Product Operations Manager

Jul 2021 – Jun 2023 · 1 yr 11 mos · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1) Leading client meetings, comprehending pain points, collecting requirements, and feeding back to product teams.
2) Streamlining communication between the product teams and other teams in the organisation.
3) Curating and analysing product data for insightful decision support, enabling PMs to make informed strategic choices.
4) Reviewing detailed product specifications, overseeing product quality assurance, and identifying product improvements.
5) Facilitating scrum meetings, product feature prioritisation, sprint planning, and setting up product deliverables through JIRA.
6) Supporting Sales and Product Marketing to sharp go-to-market strategies and improve customer experience.
7) Onboarding enterprise clients and managing their account.
8) Managing customer inquiries and liaising with support teams to ensure swift and satisfactory issue resolution.

Customer ExperienceProject ManagementAgile MethodologiesData AnalyticsUser StoriesProduct Management

Product Manager

Jul 2020 – Jul 2021 · 1 yr · WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1) Collaborating with the CEO to shape product strategy and revenue goals in line with the company's long-term vision.
2) Led Agile product development of the SaaS platform by collaborating with engineering, business, and design teams.
3) Transformed feedback into customer-focused product features and designed conceptual UI/UX enhancing user experience.
4) Detailed product requirement documentation and coordinating product releases.

Agile MethodologiesUser Experience Design (UED)Product DevelopmentProduct Management

Finterra

Information Technology Business Analyst

May 2019 – Jun 2020 · 1 yr 1 mo · Greater Kuala Lumpur · On-site

1) Contributed to the launch of the world’s first blockchain-based Waqf crowdfunding platform.
2) Performed user research, analyzed results and documented product requirements on JIRA and Confluence.
3) Achieved a 60% decrease in live site issues by creating extensive test cases and a UAT plan.
4) Concept, prototype, product architecture and process design in collaboration with cross-functional teams.
5) Worked on FinTech products such as crowdfunding platforms, e-wallets, crypto wallets and e-commerce solutions.

User ResearchProduct DevelopmentFinTechBusiness Analysis

Tata consultancy services

2 roles

Digital Transformation Analyst

Jan 2017 – Jan 2019 · 2 yrs

1) Voice of customer, problem identification using root cause analysis and research of client business problems.
2) Requirement gathering, detailed documentation and consultation with TCS Center of Excellence (CoE) for solutions.
3) Proof of concept development of digital solutions to business problems.

Requirement GatheringDigital SolutionsDigital Transformation

Mechanical Design Engineer

Jan 2015 – Jan 2017 · 2 yrs

1) New Product Development Engineer for world’s leading semiconductor equipment manufacturer Applied Materials Inc.
2) Creation and revision of detailed drawings from 3D CAD models using tools like AutoCAD, UGNX and Solid Works

3D CAD ModelingMechanical DesignMechanical Engineering