Jul 2025 – Nov 2025 · 4 mos

Apr 2025 – Jun 2025 · 2 mos

Feb 2025 – Mar 2025 · 1 mo

Aug 2024 – Feb 2025 · 6 mos

Nov 2022 – Aug 2024 · 1 yr 9 mos · Kolkata, West Bengal, India

May 2020 – Aug 2020 · 3 mos

• Added the responsibility for Operations of Major cities with an order potential of 4000+ orders/day viz: Gorakhpur + Allahabad + Varanasi.
• BAU for the previous Remotely operated cities in East comprising of 15 Cities with the order bucket of 1000+ orders/day

Jul 2019 – Nov 2019 · 4 mos

• CHEAPMAX LAUNCH WEST BENGAL +BIHAR
• Coordinated with vendors and other stakeholders for a smooth launches of cities
• planned , coordinated and launched 36 cities across Bihar and West Bengal within a span of 2months.
• Maximum number of launches of cities on a single day(15)
• Acquired the required number of manpower for the city to be serviceable within a stipulated time span
• led the team of 30 (greeks) during the launch.
• Responsible for sourcing and onboarding activity, SOP adherence and 100% complaince

Feb 2019 – May 2020 · 1 yr 3 mos

• ROC -EAST.
• Currently responsible for the operation of 14 cities across Bihar, Chattisgarh, Uttar Pradesh, Jharkhand.
• Launch
• Vendor on-boarding 2 weeks before launch
• Zero delay and precise DE count for launch
• Aggregator alignment to the cities
• Relationship/Stakeholder mangement
• Vendor and business team
• On-field co-ordination- Admin
• Costing and Payout
• Timely Vendor payouts
• Timely RB and JB payouts
• BAU
• Aligning ROC, business, payouts team and Finance on timely closures for 100% servicibility
• >90% 10th order
• 100% BGV compliance
• Inventory management
• 100% achievement of hiring targets within the stipulated time
• Vendor attrition
• Process excellence
• SOP repositories to be in place and followed
• 100% audit compliance on the SnO front

Feb 2019 – Jun 2019 · 4 mos

• part of SPARTANS -Launch team.(Monk Model)-CLEAN TOUCH
• #Successfully Launched Muzaffarpur and Chhapra, Shahjahanpur, Muzaffarnagar within TAT and required number of Delivery Executives.
• #Coordinated with the sourcing and onboarding partners for weekly hiring requirements in alignment with FOPS and also monitered their performance as partners.
• #performed BTL activities.
• #Responsible for performing sourcing and onboarding activities.

Dec 2018 – Feb 2019 · 2 mos

• Responsible for managing the SnO office of the city
• ❖ Responsible for maintaining the operational metrics of the city
• ❖ Strategy and planning: assisting the middle to higher/top-management in developing
• operations strategy for effectively scaling the sourcing requirements of the company
• with regards to the Delivery Executives.
• ❖ Planning and Implementing BTL activities for field sourcing at different locations of
• the city
• ❖ Engaging with the other stakeholders in order to effectively run the SnO office
• ❖ People management: Directly supervising and guiding the executives and senior
• executives
• ❖ Designing and implementing localised solutions for SnO of the respective assigned
• city
• ❖ Responsible for procurements ,logistics,administration and sourcing of the assigned
• city
• ❖ Responsible for daily,weekly and monthly goals of the assigned city

Aug 2020 – Nov 2022 · 2 yrs 3 mos · Kolkata, West Bengal, India

• Responsibility:
• Launched Amazon Prime fresh delivery station with initial order capacity of 500 opd and 3P Store with 200 OPD with a coverage of 88 pincodes
• Responsible for the growth of OPD for both UFF and 3P stations upto 1800 and 540 OPD.
• Responsible for smooth operation and maintenance of metrics like PDR(perfect delivery rate) at 99.6%, OTP(on-time performance) at 100% other key metrics as well.
• Responsible for being the only remote city to be ranked No. 01 for 5 times.
• Ranked among top three leader in pan India.
• Responsible for leading 12 associates along with the roster, development training and grievances.
• Responsible for managing 250+ DPs and vendors for smooth operation.

Jun 2018 – Aug 2018 · 2 mos · Kolkata, West Bengal, India

• CONDUCTED SURVEY REGARDING THE USES AND APPLICATION OF POS MACHINE IN VARIOUS SHOPS, ESPECIALLY GROCERY SHOPS.
• ➢ ASSESSED THE CHALLENGES FACED BY THE SHOPKEEPERS, RETAILERS, WHOLESALERS WHILE USING POS MACHINE.
• ➢ CREATING AWARENESS AMONG THE LOCAL RETAILERS , WHOLESALLERS,SHOPKEEPERS ABOUT THE COMPLETE POINT-OF-SALE MACHINE ”MERCHANT”
• WHICH INCLUDES INVENTORY MANAGEMENT, DELIVERY SCHEDULING & OTHER FACILITIES ALONG WITH BILLIN G AND MAKING PAYMENT.
• ➢ CONDUCTED AUDIT ON THE PERFORMANCE OF THE SALES TEAM AND THEIR SERVICES AT VARIOUS JIO STORE.
• ➢ CONDUCTED ACTIVITY(SUCH AS MEDICAL CAMP, FOOTBALL GAMES ETC..) ALONG WITH PROMOTING THE CURRENT AND UPCOMING FEATURES OF JIO.
• ➢ MANAGED A TEAM OF PREMIUM RELATIONSHIP MANAGERS FOR CORPORATE-OWNED-CORPORATE-PAID (COCP) PROGRAM.
• ➢ ACTIVELY TOOK PART IN PROMOTING “JIO MONSOON HUNGAMA OFFER”, CATCHMENT ACTIVITIES ALONG WITH CONVERSION WERE DONE.
• ➢ GAINED A HANDS-ON EXPERIENCE ON JIO PORTAL WHERE LEADS WERE ASSIGNED TO THE HOME DEVICE SALES SPECIALIST(HDSS) .
• ➢ HONOURED AND AWARDED PAT_CARD IN RECOGNITION OF HARDWORK AND COMMITMENT BY THE GENERAL MANAGER,MARKETING.

Dec 2017 – Jan 2018 · 1 mo · GARIAHAAT, KOLKATA

• customer relationship management, sales management, inventory management

Jan 2014 – Sep 2017 · 3 yrs 8 mos · haldia

• ACCOUNTABLE FOR THE VESSEL PLANNING AND OPERATION OF HANDLING BULK CARGO BY MECHANISED MEANS AND ACHIEVED THE DAILY AVERAGE TARGET
• AT A DISCHARGE RATE OF 15000 TONNES/DAY.
• ➢ RESPONSIBLE FOR PLANNING YARD MAP AND STOCK MANAGEMENT & CONTROL.
• ➢ RESPONSIBLE FOR HANDLING MORE THAN 3.6 MILLION TONNES OF 5 TO 6 VARIETIES OF COAL.
• ➢ ACCOUNTABLE FOR THE PLANNING OF DESPATCH SEQUENCE AND COORDINATING WITH KOPT/ RAILWAYS/ AGENT PERSONNEL.
• ➢ ASSIGNED JOB SCHEDULE TO JUNIOR ASSISTANT ENGINEER, SUPERVISORS AND MECHANICAL OPERATORS ALONG WITH MORE THAN 150 UNSKILLED LABOUR
• FORCE.
• ➢ ACCOUNTABLE FOR PLANNING OF SHUTDOWN/ PERIODIC /PREVENTIVE MAINTENANCE OF MACHINERY, EQUIPMENTS.
• ➢ RESPONSIBLE FOR PROMOTING THE “SWACCH BHARAT” & “SAFETY FIRST AND SAFETY ALWAYS” CONCEPT AT WORKPLACE.
• ➢ ACHIEVED A RECORD DAILY DISCHARGE OF 16000 TONNES OF BULK COAL AND COMPLETED LOADING OF RAKES WITHIN STIPULATED TIME OF 4 HRS AND 30
• MINS.
• ➢ OPERATED GANTRY BASED SHIP UNLOADER/LOADER, STACKER/RECLAIMER EQUIPMENTS.
• ➢ HELD THE POSITION OF SECRETARY OF THE “VISWAKARMA PUJA COMMITTEE” FOR THE YEAR 2015.