Kriti Gupta

Product Engineer

India3 yrs 4 mos experience

Key Highlights

Strong foundations in stakeholder communication and problem solving.
Experience in user empathy and improving user experience.
Proficient in AWS and UI design with Figma.

Stackforce AI infers this person is a SaaS-focused professional with strong skills in user experience and product management.

Contact

Skills

Core Skills

Problem SolvingAmazon Web Services (aws)Ui DesignUser Experience Design (ux)Front-end DevelopmentPython (programming Language)

Other Skills

AdaptabilityAgile MethodologiesCustomer Journey MappingCustomer empathyData AnalysisDesign ThinkingDocumentationEffective communicationFigma (Software)GitGitHubJavaScriptLow-Fidelity PrototypeMarket AnalysisPRD

About

I work at the intersection of users, processes, and systems. Currently at HCLTech, I collaborate with cross-functional teams to support communication system delivery, understand operational requirements, resolve user concerns, and ensure smooth project execution. Through this experience, I’ve developed strong foundations in stakeholder communication, prioritization, and customer-centric problem solving. Over time, I realized I naturally gravitate toward understanding why users behave the way they do and how workflows can be made simpler. This led me to explore Product Thinking, UX, and structured decision-making frameworks. Learning & Certifications: • McKinsey Forward Program (problem-solving, structured thinking, communication) • Google UX Design Certification (user research, usability, journey mapping, prototyping) I enjoy working on: • Understanding user needs and pain points • Converting problems into structured requirements • Improving processes and removing friction • Creating clarity between teams Always curious, always learning. Open to conversations in Product, CX, Strategy, or Growth.

Experience

Hcltech

2 roles

Engineer

Dec 2025 – Present · 3 mos · On-site

Graduate Engineer Trainee

Dec 2024 – Nov 2025 · 11 mos · On-site

In my role at HCLTech, I supported enterprise clients through communication system migrations and service delivery operations. I worked closely with PMO, business leads, and support teams to ensure smooth execution, high customer satisfaction, and on-time delivery aligned with SLA commitments.
Key Contributions:
⁘ Collaborated with PMO and business stakeholders to understand communication requirements and ensure seamless Avaya to AWS Connect migration workflows.
⁘ Analyzed customer issues, identified root causes, and prioritized fixes to improve overall support efficiency and response quality.
⁘ Partnered with cross-functional teams to deliver tasks and updates consistently, ensuring stakeholder visibility and smooth execution.
⁘ Created and maintained SOPs and documentation to streamline operational processes and reduce dependency on individual contributors.
⁘ Developed strong user empathy by working directly on customer concerns, enabling me to focus on improving their experience and reducing friction in operations.

Effective communicationRequirements AnalysisDocumentationProblem SolvingTeam CollaborationAmazon Web Services (AWS)

Hyumba

UI Designer

May 2024 – Jun 2024 · 1 mo · Remote

⁘ Worked closely with the founder to understand the product’s concept, user journeys, and market context before moving into UI decisions.
⁘ Designed mobile app screens in Figma with focus on clarity and quick task completion for users.
⁘ Ran small feedback loops with internal stakeholders and refined layouts, color usage, and micro-interactions based on responses.

User EmpathyFigma (Software)UI DesignUser Experience Design (UX)

Creaoapps

Full-stack Developer

Jan 2024 – Jun 2024 · 5 mos · India · Remote

Front-End DevelopmentReact.jsJavaScript

Acm chapter cec

Technical Team Member

Oct 2022 – Jun 2023 · 8 mos · Mohali district, Punjab, India

⁘ Contributed to planning and organizing college-level tech events and coding workshops.
⁘ Coordinated with senior members to identify student interests and design event content accordingly.
⁘ Helped manage logistics and smooth execution during events.

Gdsc cgc - powered by google developers

2 roles

Community Relations & WIT Lead

Aug 2022 – Dec 2022 · 4 mos · Mohali district, Punjab, India

⁘ Led the Women-In-Tech initiative to increase participation and visibility of women in coding events.
⁘ Initiated outreach programs and collaborations with student communities to help more students feel comfortable attending tech workshops.
⁘ Managed communications, announcements, and onboarding for new members.

Executive Team Member

Aug 2021 – Aug 2022 · 1 yr · Mohali district, Punjab, India

⁘ Supported the core team in organizing open-to-all hackathons, speaker sessions, and weekly developer meetups.
⁘ Took part in planning discussions and helped define topics and session structures based on student demand.