Aug 2012 – Dec 2018 · 6 yrs 4 mos · Gurgaon, India · On-site

• Responsibilities:
• Recruitments/Staffing in multiple location - EUROPE, USA, APAC, INDIA & MEA
• Worked with a leading BPO & IT Services provider committed to delivering innovation and business excellence across the entire spectrum of the travel, transportation and hospitality domain. The company offers integrated IT-BPO services comprising of Application Development and Maintenance, Contact Center Services, Back Office Services, Consulting Services and Solution Frameworks to the travel industry worldwide.
• InterGlobe Technologies is a part of a InterGlobe Enterprise Group, one of India's largest travel conglomerates. With its 10 state-of-the-art delivery centers and worldwide operational presence, Company boasts of a talented pool of over 6,500 travel industry experts. Company, through its innovative solutions and services, offers a unique value proposition in terms of accuracy, quality, flexibility and cost savings to a large number of Airlines, Travel Management companies, Online Travel companies, Travel Technology companies, Logistics companies and Hotels.

Nov 2007 – Oct 2011 · 3 yrs 11 mos

• Responsible for hiring India and US onsite positions - Professional Services, Staffing and Fulltime Employee's.
• Responsibilities: Talent Acquisition
• Working in the recruitment team at the Noida center. Reporting to the VP-Talent Acquisition.
• Leading a Team of 2 recruiters.
• Involved in the recruitment process of Globallogic & help them locating suitable candidates for different positions across India and US onsite positions -Professional Services, Staffing and Fulltime.
• Handling the entire Campus Placements with MIS Report -Organizing Campus Visits, Going to campuses, Interviews to be done to Offers Made and other arrangements for campus joinees.
• Extensively involved in resource of technical and non technical professionals.
• Developed and maintained relationships with Clients.
• Interacting with the Project managers, technical teams and sourcing right profiles.
• Developing and maintaining open communication among management, clients, candidates and external recruiting sources.
• Coordinating technical interviews and HR formalities.
• Taking care of the entire employee referrals.
• Familiar with full Recruitment processes from sourcing the resumes till closure of requisition for the US onsite positions – Professional Services, Staffing and Fulltime

Feb 2006 – Nov 2007 · 1 yr 9 mos

• Responsibilities: Inside Sales (Business Development).
• As member of the Inside Sales team, generated qualified sales leads for business development in B2B Software Services and solutions, across a wide range of domains.
• Obtained databases from diverse sources and enhanced database equality by researching/ differentiating companies based on domain, target market, industry and prospect environment (Recent Funding, company expectations for use of funds, earnings reports, new management, mergers, similar to existing clients) and other such criteria.
• Created awareness about the company and its products/ services among the top management of targeted organizations, built interest and secured appointments for the onsite business development team.
• Also fixed follow-up appointments among the client and our senior management.
• Designed and conducted training programs for new joiners and set their mile-stones, by leading through example.

Nov 2004 – Jan 2006 · 1 yr 2 mos

• Responsibilities:
• Worked with EXL Service as a Customer Care Executive from November 2004 –February 2006. Core job responsibilities to assist customers on inbound and outbound calls. Have always maintained very good C-Sat scores and also have had excellent productivity matrix. Was also given certain responsibilities by the Team Manager after showing keenness in taking other responsibilities apart from calling. I am responsible for taking team huddles once in a week and update the team on any new process updates. Responsible for roistering the team for transport.
• Role
• Customer Care Executive.
• Core Responsibilities
• Handling the DELL Customers inbound calls and resolving there issues.
• Documenting the customer’s conversation by creating the cases.
• Also used to take huddles to update the team on any new updates.
• Also used to check the dispatches made by the customer care reps.