Anupam Agarwal

CEO

Pune, Maharashtra, India24 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 24 years of experience in services business leadership.
Proven track record in driving revenue and customer satisfaction.
Expert in leveraging technology for efficiency and cost savings.

Stackforce AI infers this person is a SaaS and Telecommunications expert with extensive experience in service delivery and operational excellence.

Contact

Skills

Core Skills

StrategyProgram ManagementCloud ApplicationsCustomer ExperienceLeadership

Other Skills

Agile MethodologiesAnalytical SkillsBSSBilling SystemsBusiness DevelopmentBusiness IntelligenceBusiness StrategyCustomer Experience ManagementCustomer ManagementEnterprise SoftwareGovernenceIT StrategyIntegrationManaged ServicesManagement

About

With over 24 years of experience in the services business, I am a leader who can manage and lead teams across various domains such as product development, delivery, managed services, sales support, and operations. I have a proven track record of driving growth in revenue, customer satisfaction, and profitability for my clients and stakeholders. I am skilled in developing and implementing strategies that align with the business goals and vision, and deliver excellent customer service. I am also an expert in leveraging technology to drive efficiency and cost savings, and to bring real business value to the services I provide.

Experience

Amdocs

7 roles

Head of Services Business Unit (Vice President)

Promoted

Dec 2022 – Present · 3 yrs 3 mos

Heading global delivery of Wireline Network Design Services, significantly enhancing service quality and operational efficiency.
Pioneered innovative service creation strategies, establishing Amdocs as a market leader.
Cultivated a robust partner ecosystem, leading to improved collaboration and delivery KPIs across the organization.

StrategyProgram ManagementProduct InnovationProcess EngineeringLeadershipManagement+5

Business Operations Lead (Director)

Promoted

Aug 2021 – Dec 2022 · 1 yr 4 mos

Led overall governance of ATT Production Management Service, ensuring operational excellence
Supervised readiness for Cloud Transformation to Nextgen BSSe over Microsoft Azure Cloud, optimizing performance
Strategically drove initiatives for ATT account, setting the stage for increased sales opportunities

Program ManagementTelecommunications BillingGovernenceLeadershipAgile MethodologiesSoftware Project Management+7

Operations Partner (Operations Director)

Aug 2020 – Aug 2021 · 1 yr

Led a diverse team of over 110 professionals across India and the Netherlands to deliver customized software services.
Collaborated daily with senior management in IT, Operations, and Business to ensure seamless service delivery.
Managed a complex multi-vendor ecosystem for Managed Services Engagement, enhancing operational efficiency.

Program ManagementTelecommunications BillingLeadershipAgile MethodologiesCustomer ManagementSoftware Project Management+7

Site Leader and Regional Director

Promoted

Dec 2015 – Aug 2020 · 4 yrs 8 mos

Spearheaded Managed Services for APAC at Amdocs, overseeing a diverse team of 300 professionals.
Managed multi-million dollar accounts across Indonesia, Malaysia, Korea, and Australia, ensuring operational excellence.
Collaborated with Senior Management to enhance service delivery and support regional sales initiatives.

Program ManagementTelecommunications BillingLeadershipAgile MethodologiesCustomer ManagementSoftware Project Management+8

Development Director R&D

Promoted

Jul 2007 – Dec 2015 · 8 yrs 5 mos

Spearheaded the development of innovative CRM, Ordering, and Proactive Care solutions utilizing big data applications.
Managed a diverse team of 100 professionals across multiple countries, fostering collaboration and innovation.
Led the RCM Idea Factory campaign to drive creative solutions, enhancing product offerings and customer satisfaction.

Program ManagementTelecommunications BillingLeadershipAgile MethodologiesSoftware Project ManagementAnalytical Skills+2

Group Leader

Promoted

May 2003 – Jun 2007 · 4 yrs 1 mo

Led Business Development efforts, managing deliveries between customers and off-shore teams for PRM at ATT Wireless.
Spearheaded Business Growth initiatives at Amdocs, driving revenue and client satisfaction.
Coordinated Production Support for Cingular Wireless, ensuring seamless operations and client satisfaction.

Agile MethodologiesSoftware Project ManagementSoftware Development Life Cycle (SDLC)