Oct 2010 – Present · 15 yrs 5 mos · Mumbai · Hybrid

• Implementation, Client Onboarding (FA/IMOS) & Client Services:
• EMEA Lead for Implementation:
• Successful migration of Implementation processes across EMEA and stabilized, Nil post migration issues encountered. The processes encompassing Fund/Share Class Launches, static maintenance in the Accounting System, and Transition Activities such as In-species, Mergers, Restructures, Fund closures, Uploader & Sub Fund Transfer
• Client Onboarding: – On boarded Clients from External Administrators to JPM Fund Accounting Platform across clients having portfolios in Billion Dollars. Onboarding activity goes through multiple processes which has been managed successfully to ensure seamless migration.
• Investment Middle Office Services (IMOS):
• Onboarding of clients on Middle Office platform successfully by sequentially performing Portfolio Replication Stage, Production Parallel Stage then Go Live
• Managed Resiliency Agenda across Teams within COB, Implementation, and IMOS for 8 years with Nil Observations. Resiliency strategy testing across planned and unforeseen events conducted successfully.
• Served as the SPOC for Internal Audit within COB and IMPS space, achieving successful completion of Internal Audits with Nil Observation
• Multiple award winners within FS space like Risk Champion, Portrait, Start Performer etc.
• Acted as Fund Services Trades Lead for EMEA managing Instruments like Equity/Fixed Income/Money Market Instruments/Currency Contracts/ETD
• Roles and responsibilities include:
• Trade Capture in the Accounting System
• Validation checks
• Reconciled Cash/Stock between Custody and Accounting Books, investigation and breaks resolution
• Managed ETD processes including Trade Capture, Position & Total Equity recon with Prime Broker.
• 15% Efficiency/Productivity Target annually through strategic/tactical fixes, Client Behaviour changes, Elimination of Bespoke processes
• Successful establishment of COE for FS Trades in Manila, transitioning 30 FTE roles seamlessly

Mar 2005 – Oct 2010 · 5 yrs 7 mos · Mumbai Metropolitan Region

• Monitored Trade Capture across Asset Classes, including Equity, Fixed Income, Money Market, Currency Contracts, and ETDs, ensuring accuracy and compliance with SLA timelines.
• Led the ETD Team across regions, achieving 100% accuracy and timely deliverables consistently over 4 years.
• Valued assets across asset classes for Hedge Fund Portfolios, contributing to precise portfolio management.
• Reconciliation and processing of monetary and non-monetary corporate actions, with 100% accuracy within SLA.
• Accrued Expenses and Income accurately, generating T+1 P&L reports with 99.9% timeliness.
• Calculated NAVs as per agreed SLAs on a Weekly or Monthly basis, consistently meeting 100% of client deadlines.
• Successfully migrated processes from onshore locations and stabilized operations, meeting 100% performance standards within 6 months.
• Ensured smooth Client Onboarding/Conversion to the Globeop Platform with zero disruption.
• Formulated policy guidelines & SOP, reducing reconciliation & review turnaround time by 20%.
• Attended Client Calls to review performance, implement improvements, & deliver customized reporting/services based on client requirements, resulting in a 100% client satisfaction score.
• Maintained an active staffing plan, conducted succession planning, and built a competency matrix covering 100% of the team’s skill requirements.
• Designed a Comprehensive Training Curriculum for Exchange-Traded Derivatives and Equity Swaps/CFDs, and delivered training over 50+ employees annually consistently for 5 years.
• Automation of Position/Cash & OTE Recs, leading to a 25% increase in operational efficiency.
• Represented the firm in the ETD Vertical for four consecutive years, achieving SAS 70 Level I & II Certification from E&Y with zero audit observations.

Sep 2000 – Feb 2005 · 4 yrs 5 mos

• Executed Domestic Custody Market Operations, including trade confirmations, settlements, spot deals, off market transactions, inter-scheme transfers, treasury deals, and DVP trades with 100% accuracy.
• Reported bad deliveries to exchanges, represented SCHIL in Arbitration/DRC, achieving 50% resolution rate.
• Managed Depository Services, including account openings, securities transfers/ dematerialization/ transmission.
• Played a key role in resolving 50% of company objections by coordinating with FI and introducing brokers.

Jun 1997 – Dec 1999 · 2 yrs 6 mos · Mumbai

• Handled Domestic Custody Operations for Indian Mutual Funds/Financial Institutions, managing client interactions, reporting, 100+ ad hoc queries, and regular service review meetings.
• Executed securities withdrawal for Exchange Pay-in (BSE/NSE), DVP trades, dematerialisation, and corporate actions, ensuring 100% SLA compliance.
• Led the end-to-end processing of 3.5 lakh financial certificates during HDFC Ltd’s custodian transition to HDFC Bank, achieving zero exceptions.

Apr 1994 – Jun 1997 · 3 yrs 2 mos · Mumbai

• Oversaw back-office operations for portfolio management across 24 entities, including settlements, accounting, corporate actions, securities registration, MIS, and weekly receivables/payables reporting.
• Managed broker interface and ensured 100% compliance with stock exchange regulations and standards.
• Allocated funds across fixed deposits, mutual funds, and ALBM, managing portfolios totalling 50 crore INR.