Shivraj Gore

Customer Success Manager

Pune, Maharashtra, India6 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in incident management and problem resolution.
Strong expertise in payment technology and application support.
Excellent communication and collaboration skills.

Stackforce AI infers this person is a Fintech Technical Consultant with strong application support and incident management expertise.

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Skills

Core Skills

Technical ConsultingApplication SupportApplication Monitoring

Other Skills

ACSApplication DeploymentBusiness DevelopmentConsultingCoralogixCross-Functional CollaborationDRData AnalysisData AnalyticsDevOpsEngineeringGrafanaIT OperationsIT Service ManagementITIL Process

About

Results-oriented Application Support and Technical Consultant (5+ years) with a track record of ensuring seamless operations in telecom, banking, and payment sectors. Key strengths include proactive incident management, thorough RCA, and effective problem-solving. Proficient in application monitoring, UNIX, Oracle, SQL, and utilizing tools such as JIRA, IntelliJ, Postman, Coralogix, and Grafana. Strong understanding of ITIL and service desk practices, coupled with excellent communication and collaboration skills to drive automation and process enhancements. Key Strengths: 1. Customer Focus - Prioritizes understanding and addressing customer needs. 2. Relationship-Building - Develops and maintains strong client and team relationships. 3. Problem-Solving - Expert in analyzing and resolving complex technical issues. 4, Payment-Tech Knowledge - Experienced in the payment-tech domain. 5. Cross-Functional Collaboration - Supports and collaborates on cross-functional projects. 6. Team Collaboration - Effective team player in collaborative environments.

Experience

Customgpt.ai

Customer Success Engineer

Oct 2025 – Present · 5 mos · Remote

Razorpay

2 roles

Technical Consultant

Promoted

Apr 2023 – Present · 2 yrs 11 mos · Pune, Maharashtra, India · On-site

Investigated and resolved customer issues ensuring minimum downtime for a Java-based payment authentication product (3DS ACS).
Conducted analysis of high-priority incidents, collaborating with cross-functional teams to identify root causes and drive effective resolutions, all while ensuring adherence to SLAs
Proactively monitored transactions, identified anomalies, and escalated critical observations for deeper analysis.
Managed application release deployments, ensuring smooth and error-free transitions.
Facilitated bank onboarding and integrations, ensuring seamless integration of systems and processes.
Performed daily analysis of transactional data and success rates, providing insights for process optimization.
Used Coralogix and Grafana for monitoring and log analysis.
Manage VISA certifications renewals, ensuring compliance and timely renewal to avoid service interruptions.