Jun 2025 – Mar 2026 · 9 mos · Pune District · On-site

• Managed real-time issue resolution for Fiserv’s person-to-person (P2P) payment platform, ensuring secure and seamless fund transfers across multiple banking institutions.
• Provide L1/L2 production support for Zelle and other payment-related applications used by client banks and financial institutions.
• Monitor real-time and batch payment transaction flows using tools like Splunk, AppDynamics, and SQL logs to detect anomalies and ensure timely remediation.
• Possess strong expertise in payment processing, covering end-to-end transaction flows, authorization, clearing, and settlement across major networks such as Visa, Mastercard, ACH, and SWIFT.
• Investigate and resolve transaction-level failures, including failed, delayed, or duplicate payments, reconciliation mismatches, and integration issues with core banking systems.
• Collaborate with internal Fiserv teams and external bank partners to ensure accurate and prompt resolution of critical issues.
• Raise major incidents and initiate bridges with top-tier clients if transaction failures (credit/debit) exceed 10% of transaction volume, ensuring transparent communication and swift action.

Oct 2016 – May 2025 · 8 yrs 7 mos · Pune, Maharashtra, India · On-site

• Experienced in the BFSI industry, providing second-level technical support for globally used software/applications and supporting Research Analysts by proactively addressing technical concerns to ensure seamless workflow and productivity.
• Provided L1/L2 support for Java-based applications, including incident resolution, environment monitoring, and performance tuning.
• Provided Java application and production support for critical business applications running on Unix, Linux and Windows environments, ensuring high availability and minimal downtime.
• Managed SQL databases, writing queries for data extraction, issue investigation, and performance tuning.
• Analyzed application logs, exception traces, and Java thread dumps to troubleshoot issues and minimize downtime.
• Performed log analysis and troubleshooting using Splunk, Kibana, and AppDynamics to identify and resolve performance issues and application failures.
• Created and maintained Shell scripts for log analysis, system health checks, and alerting to enhance monitoring and troubleshooting.
• Autosys:Monitored and managed batch jobs using Autosys, ensuring timely execution and troubleshooting failures to minimize business impact.
• Handled cloud platforms like AWS and Azure for monitoring and maintaining applications hosted on cloud infrastructure.
• Handled incident, problem, and change management processes following ITIL best practices, ensuring seamless operations and continuous service improvements.
• Implemented proactive monitoring using ITRS Geneos to detect and prevent critical incidents before they impact business operations.
• Automated routine operational tasks using shell scripting on Unix/Linux to improve efficiency and reduce manual efforts.
• Supported and managed containerized applications using Azure Kubernetes Service (AKS) for scalable and highly available deployments.
• Monitored Kubernetes clusters, pods, and nodes to ensure application uptime and performance stability.