Dipti Khanna

Operations Associate

Gurgaon, Haryana, India12 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven problem solver with strong decision-making talents.
Effective communicator with global teams.
Skilled in logistics and customer service management.

Stackforce AI infers this person is a logistics and customer service professional with experience in the automotive and business development sectors.

Contact

khannadipti1983@gmail.com LinkedIn

Skills

Core Skills

Logistics ManagementCommunication

Other Skills

Administrative AssistanceAnalytical SkillsAppointment SchedulingAttention to DetailBuild Strong RelationshipsCalendaringClient RelationsCommandCommunication TrainingComputer LiteracyConfidentialityContract ManagementCustomer BaseCustomer ExperienceCustomer Satisfaction

About

Hello I am highly motivated, progressive, focussed & business oriented with a long-standing background in varied industries. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to the organization. Throughout the course of my career, I have perfected my comprehensive set of skills that I believe will be valuable to your reputed organization. I am a capable and consistent problem solver skilled at prioritizing and managing projects with proficiency. In my previous role at BMW, I contributed communication, customer service at global level with Germany and pan India team. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong decision-making talents. I enjoy collective brain storming sessions which allows me to coordinate activities to achieve a common goal. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for consideration yours Sincerely, Dipti khanna

Experience

Wen- women entrepreneur network

HR at Talent Acquisition

Dec 2023 – Present · 2 yrs 3 mos · Delhi, India

Gurdeep & associates

CRM Manager

Oct 2022 – Present · 3 yrs 5 mos · Gurugram, Haryana, India

Bmw india

Parts Logistics

Oct 2019 – Mar 2023 · 3 yrs 5 mos · Gurugram, Haryana, India

KRA's
1. Responsible for parts order for BMW retail network (manual and regular on BMW IDS portal).
2. Responsible for providing ETA to BMW retail network.
3. Using SAP to provide parts ordered status, ETA, releasing sales block & activating parts and placing internal orders.
4. Have full knowledge about BMW AG ATLAS & SAP portal.
5. Coordinator to communicate parts classification sheets to BMW India PWC team.
6. BMW India logistic coordinator for BMW India retail network.
7. Parts coordinator for BMW AG parts team.
8. Taking care of vendor payments.

Parts LogisticsSAPCommunicationVendor PaymentsLogistics Management

Future supply chain solutions limited

Assistant Manager Business Development at Vulcanxpress

Feb 2018 – Oct 2019 · 1 yr 8 mos · Gurgaon

KRA’s as an Assistant Manager-Business Development
 Interaction with clients for Business development
 Leads Generation through private and social networks
 Handling of Invoices for customer payments
 Execution of agreements
 Coordination with operations for raising commercials
 Taking care of MIS reports which includes BBND, Billed Order Performance, SRN, Stock & Damage and Inward report.
 Co-ordinating with all the zones, distribution teams regarding vehicle placement.
 Sending cost Approval advise to clients
 Maintaining and reporting TAT performance

Snapdeal

Assistant Manager Business Development at Vulcanxpress

Aug 2017 – Oct 2019 · 2 yrs 2 mos · Gurgaon, India

Indian cellular association

Deputy Manager-Outreach & Communication

Nov 2015 – Apr 2016 · 5 mos

KRA’s as an administration & Executive assistant
Be a part of operational team and achieve requirements of conducting an event and also align with the teams.
Handling day to day HR work like attendance management system.
Providing admin support for travel and local logistics.
Providing effective and efficient delivery of administrative services support to operations.
Providing administrative support in maintaining documentations.
Maintaining calendar and dairy for top officials.
Preparing power point multimedia presentations for company and for external clients.
Represent ting the company in the provision of administrative services to external clients and partners, including the promotion of service delivery assets to mobilize external resources.

Cosmic group

Manager-Customer Support

Sep 2014 – Nov 2015 · 1 yr 2 mos · Noida Area, India

KRA’s as a Manager-Customer support
Handling CRM.
Be a part of operational team and achieve requirements of conducting an event and also align with the teams.
Handling day to day HR work like attendance management system.
Providing admin support for travel and local logistics.
Providing effective and efficient delivery of administrative services support to operations.
Providing administrative support in maintaining documentations.
Maintaining calendar and dairy for top officials.
Preparing power point multimedia presentations for company and for external clients.
Represent ting the company in the provision of administrative services to external clients and partners, including the promotion of service delivery assets to mobilize external resources.

Aaron realty

Admin & Marketing Manager

Apr 2012 – Sep 2014 · 2 yrs 5 mos · Gurgaon, India

KRA’s as an admin manager
Be a part of operational team and achieve requirements of conducting an event and also align with the teams.
Handling day to day HR work like attendance management system.
Providing admin support for travel and local logistics.
Providing effective and efficient delivery of administrative services support to operations.
Providing administrative support in maintaining documentations.
Maintaining calendar and dairy for top officials.
Preparing power point multimedia presentations for company and for external clients.
Represent ting the company in the provision of administrative services to external clients and partners, including the promotion of service delivery assets to mobilize external resources.
KRA’s as a marketing manager
Instilling a marketing led ethos throughout the business
Researching and reporting on external opportunities
Understanding current and potential customers
Managing the customer journey (customer relationship management)
Developing the marketing strategy and plan
Management of the marketing mix
Managing agencies
Measuring success
Managing budgets
Ensuring timely delivery
Writing copy
Approving images
Developing guidelines
Making customer focused decisions