Apr 2018 – Oct 2018 · 6 mos · Delhi, India

Nov 2016 – Jan 2018 · 1 yr 2 mos · New Delhi Area, India

Sep 2015 – Oct 2016 · 1 yr 1 mo

• Involved in the Internal Audit of the Organisation.
• Deriving the Service level agreement (SLA) of each department and ensuring they meet their timelines.
• Reviewed existing business processes and implemented best practices.
• Analyzed business needs and drafted process maps
• Integrated data and amendments into the system
• Scheduled meetings with managers and technicians in learning and fixing issues
• Arranged training sessions for contractual employees on business process
• Engaged with the business to update procedures and policies.
• Assisted in collecting information for internal audits.
• Prepare and present reports that reflect audit’s results and document process.
• Document process and prepare audit findings memorandum and conduct follow up audits to monitor management’s interventions.
• Assisted in ISO 9001 (Quality) certification for the organization.
• Worked on ISO 14001 certification (EMS - Environmental Management System) for the organization.

Jul 2014 – Aug 2015 · 1 yr 1 mo

• Creating a comprehensive and sustainable employee engagement strategy.
• Working with Senior leaders to develop the strategies and demonstrable links between engagement and strategic goals.
• Conducting employee focus group to complement engagement surveys.
• Creating an effective communication plan and provide content for various communication vehicles.
• Conducting training programs for new recruits.
• Conducting employee satisfaction survey.
• Achieving KPIs for retention of employees and improved engagement.
• Performing a buddy support role for new recruits to the group. Engaging with them on a regular basis during their first days, weeks and months with the organisation and acting on any areas of concern.
• Assisting the Group HR Manager and Recruitment Manager to improve the overall employee experience from the recruitment process to the end of employment.