Saket Agrawal

Co-Founder

Bengaluru, Karnataka, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in building scalable technology platforms.
Strong background in networking and security.
Proven track record in enhancing customer onboarding experiences.

Stackforce AI infers this person is a SaaS-focused Fullstack Engineer with expertise in customer experience and security.

Contact

Skills

Core Skills

Full-stack EngineeringDatabase As A ServiceBackend DevelopmentSecurityPlatform Engineering

Other Skills

Apollo GraphQLCC++Channel experienceCustomer experienceData Structure and algorithmsFusion.jsGITJavaScriptMicroservicesNode.jsOnboardingProduct DesignProduct GrowthProduct-led growth

About

I am an experienced founding engineer with a strong background in building scalable technology platforms. I specialize in networking, security, and customer onboarding, and I thrive on designing robust, innovative solutions that drive operational excellence.

Experience

Tessell

Senior Member of Technical Staff

Aug 2021 – Present · 4 yrs 7 mos · Bangalore Urban, Karnataka, India

Full-stack engineer (backend-focused) working on user experience and engineering for Database as a Service. Worked on three different aspects:
1. Started with handling Tessell UX-UI, creating apps from scratch for different product lines like database provisioning, managed service, data management, governance, etc. I was one of the two engineers who built Tessell UI from scratch to what it is today.
2. Moved to the backend full-time and led the PLG engineering team managing onboarding, product-led support, metering, billing, and payments. Created the services from the ground up that lead to first-class product-led experience for the users.
3. Currently working with the infrastructure and security team, focusing on tenant onboarding, microservice deployment management, securing communication between different cloud accounts, monitoring and logging framework.

Full-stack engineeringDatabase as a ServiceUX-UI designBackend developmentProduct-led growthOnboarding+1

Uber

Software Engineer

Jul 2019 – Aug 2021 · 2 yrs 1 mo · Bengaluru, Karnataka, India

Worked as a platform engineer in the Customer Obsession team - The customer Obsession team is dedicated to improving the customer experience by developing in-app support, self-service flows, and other technologies that make ticket resolution faster and more seamless.
Within Customer Obsession, I was a part of the workforce management and channel experience team working on scaling up different channel modalities (through which customers can reach out to us like messaging, chat, phone), create platform to onboard new channels, agent billing etc.

Platform engineeringCustomer experienceSelf-service flowsWorkforce management

Goldman sachs

Summer Analyst

May 2018 – Jul 2018 · 2 mos · Banglore

Worked with Alternative Investments and Manager Selection (AIMS) group – a fund of funds business focused on Private Equity and Hedge Fund investments within Investment Management Division(IMD)