Apr 2022 – Dec 2022 · 8 mos

• Responsible for CEO’s calendar and Travel Management. Preparing agenda for Leadership meetings (internal and external); transcribing minutes of the meetings for review and following up on the action points.
• Providing management support and solutions to the CEO by following up on current issues.
• Assessing existing processes, identifying gaps and suggesting improvised solutions in current processes and organizational procedures for optimized efficiency and productivity.
• Assisting the leadership in decision making, overseeing strategic business initiatives from development through successful execution under the guidance of senior leadership and departmental heads.
• Establishment and maintaining relationships with internal team (IT, Finance etc.) and external vendors.
• Introducing and implementation of new HR Tool along with new HR policies.
• Assuring timely response to employee requests and ticketing system queries and provide resolution within prescribed SLA’s.
• Maintaining and ensuring confidentiality of sensitive information among team members.
• Identifying and screening candidates as part of the recruitment process. Supervising and guiding new employees from Onboarding process to Go Live, allocation of assets, leave and attendance policy, code of conduct, reimbursement, incentive plan, exit management etc.

Jun 2021 – Mar 2022 · 9 mos

• Understand employee request by active comprehension and probing contacting HR via email, chat, and web forms.
• Visualize process and product cycle to understand any gap or exception processing.
• Provide explanation and reasons for requests pending or that cannot be processed.
• Assist employees globally in resolving requests and following up with other units.
• Share feedback and observation with Managers and Unit Heads on process and product improvement.
• Work with employees to provide solution as per processes.
• Take ownership and ability to maintain confidentiality.

May 2014 – Oct 2015 · 1 yr 5 mos

• Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
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May 2006 – Mar 2007 · 10 mos

• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
• Studied and researched the India market maximize outreach and product sales.
• Handled the entire marketing and advertising for launch of the service, while ensuring a timely launch.
• Organized the press release for the launch through various media channels.
• Organized tracking documents detailing assignments, in-progress work and completed project milestones.
• Managed workflow between staff, coordinating documents, planning and creative material distribution.
• Maintained reports, database of files, contacts and project materials.

Oct 2004 – Apr 2006 · 1 yr 6 mos

• Responsible for recruitment of Consultants & Advisors for promotion of Life Insurance Policies
• Achieved targets by managing team lead generation, sales execution, and target achievement
• Established meeting with customers for creating awareness of products and their benefits
• Maintained database and list of appointments of advisors with customers
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained, guided, and motivated team members to maintain high productivity and performance metrics.

Jun 2002 – Sep 2004 · 2 yrs 3 mos

• Responded to customer inquiries and concerns within set deadlines.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assured excellent customer satisfaction as part of the commitment to providing exceptional customer service
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Assisted team leaders with operational and supervisory issues as a floor support.

Jun 2000 – Jun 2002 · 2 yrs

• Manned check-in counters for departing passengers and VIP's, including check-in, re-routing and re-booking customer flights, along with luggage check-ins.
• Assisted passengers by answering questions, provided directions, or attended to their other needs. This included helping passengers with inquiries about delayed or lost baggage as well.
• Delivered high levels of customer service to passengers and those travelling through the airport.
• Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
• Provided for servicing, maintenance and protection of aircraft while away from hometown.