Gaurav Kumar — Operations Associate

Hello recruiters, I am GAURAV KUMAR, a seasoned professional based in DELHI with over 4 years of experience in the finance industry. Currently, I am dedicated to my role as a Customer Service Officer at IDFC First Bank Ltd since October 2023. In this capacity, I have been managing customer queries, providing timely resolutions to loan-related issues, and actively contributing to effective branch management. My responsibilities extend to logging and disbursing pre-approved personal loans, as well as preparing and maintaining MIS reports. Before my tenure at IDFC First Bank Ltd, I served as an Assistant Manager at Bajaj Finance from February 2020 to September 2022. During this period, I undertook the critical task of quality reviewing KYC information for existing clients. My role also involved validating customer information through reliable sources, maintaining accurate and up-to-date customer records, and overseeing MIS activities and data collation. I conducted comprehensive end-to-end post-approval reviews of KYC records for all client types. Additionally, I gained valuable experience in a six-month stint at Tradeindia, where I excelled in an inside sales profile. My career objective is to secure a challenging position in a professionally managed organization, where I can contribute my best in a competitive environment, utilizing my knowledge to achieve the organization's goals. I am currently seeking a position in the operations department with a focus on assets. My goal is to join a team where I can further enhance my skills in documentation and disbursements, thereby advancing my career in asset operations. Strengths that define me include a positive attitude, a strong willingness to learn and adapt to new opportunities and technologies, and the ability to handle frequent changes. For further details, please refer to my CV. Sincerely, GAURAV KUMAR

Stackforce AI infers this person is a Customer Service professional in the Fintech industry with strong operational skills.

Location: Delhi, India

Experience: 5 yrs 6 mos