Apr 2022 – Jan 2023 · 9 mos

Jan 2020 – Apr 2022 · 2 yrs 3 mos

• Design and code review of complex product features.
• Technical exploration for new integrations/tech upgrades.
• Technically leading delivery of complex features implementation.
• Developers enablement via Technical sprint grooming, training sessions.
• Periodic reviewing of modules to create tech backlog for the development team.
• Periodic reviewing of L4 support issues for identifications of product areas that need improvement.
• Refinement of design guidelines/templates for developers.
• Working closely with QA manager and Engineering managers to ensure quality release delivery.
• Periodic review with Engineering manager on team's feedback and skill gap planning.
• Monitoring and testing application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Working closely with Product managers on tech feasibility and architectural queries.

Jan 2018 – Jan 2020 · 2 yrs

• Developed skill matrix and managed skill level of developers.
• Lead hiring of skilled developers for the Product team.
• Managed a team of > 18 developers supporting our Toolbar and Fusion product.
• Collaborated with stakeholders (QA, Support, Project manager) for quality and timely delivery of features.
• Planned annual Roadmap with Product manager into Releases and then into sprints.
• Provided technical direction on projects and initiatives to developers.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Liaised between product development and project management department, facilitating communications and keeping appropriate parties updated on feature developments.
• Reviewed goals and objectives on monthly basis with product managers.
• Recommended design modifications to ensure quality and on time delivery of features.
• Lead GA team responsible for the GA of Ameyo releases ( v4.0 -v 4.6)
• Managed Product support team along with development teams for the duration of 9 months to make the first version of 4.x releases successful.
• Utilized Agile methodology to keep operations moving smoothly.

Jun 2016 – Dec 2017 · 1 yr 6 mos

• Design and developed product features related to the core product.
• Technically lead team-apps(4 developers) responsible for the delivery of features in our Contact Center calling suite application.
• Lead the development of Vidyo integration with Ameyo from scratch.
• Technically lead the development of Ameyo Engage offering.
• Managed the GA delivery of Ameyo 3.x version releases.
• Technically lead team of ~7-8 developers in planning, execution, design and reviews.

Jun 2015 – Jun 2016 · 1 yr

Jun 2013 – May 2015 · 1 yr 11 mos