MOHD SHARIQ

Product Manager

Singapore, Singapore, Singapore7 yrs 3 mos experience

Key Highlights

6+ years of diverse technical support experience.
Expertise in Cloud Infrastructure and Application Support.
Proficient in debugging and troubleshooting complex systems.

Stackforce AI infers this person is a Cloud Infrastructure and Application Support Specialist with strong technical troubleshooting skills.

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Skills

Core Skills

Cloud InfrastructureAws Cloud

Other Skills

Application SupportDebuggingGitNetworkingOracle DatabasePostmanREST APIsSalesforceScaller

About

I have 6+ years of Experience as an Application Support Analyst, Cloud Infrastructure Engineer, Software Engineer, Technical Support Engineer, Production Support Engineer in ETL, Unix, Linux, SQL, Oracle, Shell Scripting and Hands on experience in Technical Support. Well versed in Debugging, Troubleshooting.

Experience

Birlasoft

Technical Specialist-App Development

Feb 2025 – Present · 1 yr 1 mo · Noida, Uttar Pradesh, India · Hybrid

Crédit agricole cib

Application Support Analyst

Jul 2023 – Dec 2025 · 2 yrs 5 mos · Singapore · On-site

Makemytrip

Technical Support Engineer

Jun 2022 – Sep 2023 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Providing support to our Business clients like Netflix, Bajaj, Reliance, Biba etc...
We are dealing in Flights, Hotels, Buses, Trains and Cabs.

Kronos incorporated

Cloud Infrastructure Engineer

Mar 2021 – Jun 2022 · 1 yr 3 mos · Noida, Uttar Pradesh, India · Remote

Mainly we are providing support on CLOUD platform which is integrated with AWS Cloud.
On daily basis we receive the tickets from customers on Salesforce from different different regions like North America, Australia, Canada, and Germany to provide new Tenants for our new customers and to integrate new services in the existing one like SSO, SFTP, Outlook and gaming.
And I also involve in the another project of the organisation whose aim is to migrate the existing Tenants over the Cloud into another environment and integrate new services which is on-demand along with the existing one in defined down time.

Zeltis infotech

Application Support Engineer

Dec 2018 – Mar 2021 · 2 yrs 3 mos · Noida, Uttar Pradesh, India

Monitoring of UNIX / LINUX servers continuously and resolving the system related issues if any occurred as 24/7 production support. Managing all configuration changes as per the requirements. Monitoring system logs and activity on all servers. Proactively monitor and manage application and system resources: daemons, processes, interfaces, file systems, and CPU / Memory utilization. Management of Outages on the complete IT Infrastructure of the client. This involved sending out appropriate notifications, identifying the clients impacted and providing status updates to the Business Impacted. Handling cron jobs for regular tasks, Transformation and Loading of data using SQL*Loader from different heterogeneous source systems like Flat files, Excel, Oracle. Scheduled shell script for automatic run for backup/restore of different schema using exp/imp utility. Written shell scripts using sed/awk for Extraction, Transformation and Loading of data using SQL*Loader from different heterogeneous source systems like Flat files, Excel, Oracle. Designed and developed UNIX scripts for creating, dropping tables which are used for scheduling the jobs. Write shell script for create reports on Oracle tables.