Pragya Sharma — Associate Consultant

I am an MBA in Information Technology professional (2025) with 2+ years of experience as a Technical Consultant at Hewlett Packard Enterprise, specializing in IT service delivery, incident management, and infrastructure consulting. My core strength lies in bridging technology with business outcomes, ensuring that IT solutions not only solve technical issues but also drive measurable business impact. 🔹 Technical & Consulting Expertise: • IT Service Management (ITIL framework): Experienced in managing high-severity (P1/P2) incidents, SLA adherence, escalation handling, and stakeholder communication. • Cloud & Infrastructure: Skilled in AWS (EC2, S3, IAM, RDS, VPC), Linux Administration, and enterprise storage modernization (SAN/NAS/RAID) to improve system performance and scalability. • Automation & Analytics: Proficient in Python, Shell scripting, SQL, and Ansible, building automation pipelines to optimize operations and accelerate data processing. • Business & Process Analysis: Adept at identifying operational gaps, designing workflows, and aligning IT processes with organizational goals to enable digital transformation. 🔹 Key Achievements: • Improved SLA compliance by 93% through proactive escalation management and process improvements. • Delivered 35% faster system performance by redesigning enterprise storage systems, reducing downtime and migration risks. • Automated data ingestion pipelines, reducing processing times by 50% and boosting analytic throughput for self-driving analytics projects. • Partnered with cross-functional teams (Infra, Application, Database, and Storage) to deliver end-to-end IT solutions with minimal operational impact. 🔹 Career Interests: I am looking to grow into roles where I can combine my technical consulting expertise with business strategy, including: • IT Consulting & Business Analysis • Service Delivery & IT Operations Management • ERP/Cloud Techno-Functional Roles • Digital Transformation & IT Strategy With my blend of MBA business acumen and technical expertise, I aim to contribute to enterprise technology strategy, service excellence, and long-term digital growth.

Stackforce AI infers this person is a Technical Consultant specializing in IT service delivery and cloud infrastructure.

Location: Mumbai, Maharashtra, India

Experience: 2 yrs 7 mos