Aug 2021 – Dec 2022 · 1 yr 4 mos · Pune, Maharashtra, India · On-site

• Worked as EM for Last Mile
• Managed a team of dedicated engineers producing quality outcome and highly scalable system with a load processing 30L+ shipments a day

Dec 2018 – Aug 2021 · 2 yrs 8 mos

Sep 2016 – Dec 2018 · 2 yrs 3 mos

• Desinging new modules after understanding key requirements and liaising with other teams
• Orchestration SupplyChain System and maintenance of existing modules of supplychain
• Making sure system is updaye with cureent available technology stack regarding performance and availibility
• Maintianing a team or around 8 peers and train them
• Ownership for system availibility 24*7

Mar 2015 – Sep 2016 · 1 yr 6 mos

• Key Result Areas -
• Orchestration SupplyChain System and super-heading a team of 8 analysts; making sure timely resolutions and quality responses on issues
• Problem management and submitting a report metrics to management every month
• Assisted in streamlining processes to reduce and make daily workload more efficient
• Accomplishments -
• Identified manual processing deficiencies, and instituted automation techniques which reduced manual labor and increased work flow efficiency.
• Debugging and supporting all supplychain components across organization
• Setting up various monitoring alerts based on Data-dase transactions as well as logs
• Performing gap analysis to control the expenses while maintaining customer service and quality control
• Liaised with the Functional Heads to de-bottleneck business risks through the use of strategies such as Ship Together, Ship Near, SD-Instant
• Driving Continuous Process Improvement process by monitoring performance and highlighting progress and areas to improve
• Maintaining a team of 8 subordinates, supporting supply-chain services starting from order booking to seller till delivery to customer

Dec 2014 – Mar 2015 · 3 mos · Noida

• Understanding various products related to stock markets across Globe
• Gap analysis of these products

Mar 2011 – Dec 2014 · 3 yrs 9 mos · Gurgaon

• Subject Matter Expert and Advisor for regulatory compliance IT solutions
• Liaised with product owners and stakeholders to obtain feedback on customer satisfaction items
• Evaluated existing customer satisfaction functionality requests to render business-value based recommendations to product owners
• Planned & controlled daily operations entailing Delivery Management, Defect Tracking, ITIL Process, Service Delivery Management along with implementation of technology solutions in a complex environment
• Interfaced with Development Leads to identify opportunities for process improvements and operational efficiency