Aug 2021 – Jan 2024 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India

• Responsible for user research, analytics, and enhancing the key aspects of the user journey, including onboarding, retention, and monetization
• Orchestrated the development and integration of UPI on PPI, collaborating with NPCI, which led to a 10X increase in GTV
• Redesigned the rewards program and strategically planned the release of changes through rigorous A/B testing which led to a reduction in rewards burn by 80% without negatively impacting GTV

Jan 2021 – Aug 2021 · 7 mos · On-site

• Digitally transformed the way customer complaints were assessed by creating a suite of text classification models to scan customer complaints about potential regulatory breaches
• Designed a monitoring framework for NLP models by formulating key monitoring metrics to ensure the sustainability of model

Jun 2019 – Dec 2020 · 1 yr 6 mos · On-site

• Designed a data-driven pricing strategy to aid the re-negotiations of repossession contracts ($100 MM+ portfolio) and reduce the overall repossession expense
• Evaluated the viability of machine learning algorithms (XGBoost, Decision Trees) to identify a population that is easy to repossess

May 2018 – Jul 2018 · 2 mos · India

• Classification of Documents received at the time of loan funding
• Designed a layout based supervised CNN classifier to categorize documents, achieving an accuracy of above 97%
• Created an unsupervised model to extract a particular type of document from the dataset using the concept of Transfer Learning
• Built an Autoencoder and created feature maps of the images to classify them in an unsupervised manner