Oct 2008 – May 2017 · 8 yrs 7 mos · Bengaluru Area, India

•  Lead and/or participate in all aspects of the proposing, designing and implementing Telecom solutions and related components.
•  Lead and/or participate in all aspects of the proposing, designing and implementing Digital, Portal, CMS, UX , Self care, ecommerce and other related components for CSP’s.
•  Consulting assignment for business process flows and design
•  Designed and implemented the integration for prepaid charging system.
•  Defining the SMAC strategy for the Digital transformation for Telco customers.
•  Defined, Designed end to end process flows from customer care, network, billing, order management.
•  Effectively interact with customer and collaborate with multiple teams to develop solutions to address the people, process, and technology needs.
•  Provide end-to-end solution architecture, integration approach, implementation plan, operating model and other support presales.
•  Act as subject matter expert for Telecom opportunities and drive the solution strategy, approach and key considerations.
•  Participate in RFP process, involve in customer discussions and business/technical consulting, provide solutions and estimate effort.
•  Participate in the due diligence and provide solution and proposal for the Total Outsourcing.
• Key Achievement:
• Member of the core team for various deals over 100 million.
• Successful implementation for multi country CSP roll out.
• Setting up center of excellence (COE) with quick customer wins and mentoring key resources for customer success
• Setup First Call Resolution (FCR) for better customer experience and upscale.

Aug 2005 – Sep 2008 · 3 yrs 1 mo

•  This assignment is for billing for the data services for leading wireless operator in UK using Oracle BRM as billing solutions. This involves day to day operation, customer billing query, system enhancement, testing, live deployment using customer methodology, scripting, and Call Data Record (CDR) error resolution.
•  Designed new launch product for the data services for mobile telephony.
•  Designed the upgrade of the product from implementation to the delivery.
•  Customer billing query is being handled keeping in view the architecture of application across the domain and technology.
•  Meeting with all concerned stake holders on regular basis to provide the status, coordinate report progress/issue.
• Tools: Oracle BRM, Maestro, Remedy (ticket handing and change management),
• Continuus (version control)
• Key Achievements:
• System Enhancement and automation.
• End customer query resolution with SLA and KPI.
• Setup GUI based usage data processing to minimize it to zero in live environment.
• End to End view for customer usage and revenue assurance data.

Aug 2004 – Aug 2005 · 1 yr · Mumbai Area, India

•  Bill production
• Accurate and timely production of manual invoices (weekly and monthly billing cycles)
• for all carriers weekly. Deliver Carrier Financial data on completion of billing
• Ensure have detailed understanding of major carriers and their contract requirements in
• order to provide necessary support to customer services and sales.
•  Set up of reference data and rates. Implementation of the Interconnect billing solution
•  Carrier Invoice reconciliation
• Check all invoices against cost reference data (cost of sales report).
• Raise enquires with carrier where there are anomalies (directly or via local Billing
• Specialist)
• Work to resolution
• Key Achievements:
• GUI based resolution for any disputes within CSP’s
• Setup online for TRAI based reports and frauds
• Setup GUI based usage data processing.
• Complete setup for usage records with Infrastructure estimations.

Nov 2002 – Aug 2004 · 1 yr 9 mos

• Environment : Perl, UNIX, Oracle Billing Package
• Roles & Responsibilities:
• Implementation of the Interconnect billing solution and design the in house mediation system. The rate plan required for rating the rate plan and the rejections analysis for the CDR’s are being looked by me. Designed and implemented the rate plan and rejection analysis for the CDR’s. The ratings of CDR’s are also being looked by me. Day to day operations related to rejections, rating and rateplan. Installation of the Infranet Integrate Framework (ifw) used for rating the CDR’s and trouble shooting of ifw.
• Key Achievements:
• Mediation Framework: For real-time CDR mediation developed a framework in Perl/Java. A Rule based CDR filtering/Normalizing system. This does the CDR normalization required for rating engine, collection, correlation, parsing, aggregation and other business rules. Platform – SunFire 880R running Solaris 9.

Nov 1999 – Nov 2002 · 3 yrs

• Project : Forest Management Information System
• Environment : VB 6.0, Crystal Report, Oracle 8i
• Roles & Responsibilities:
• This software consists of seven modules viz. Compartment History System, Bio diversity Information System, Case Management System, Human Resources Information, Finance and Accounting Information System, Forest Enumeration System, Operation Planning Evaluation and Monitoring System
• Key Achievements:
• Setting up office automation for Govt. agency
• System study with GUI for various models across the Govt. agency.

Sep 1998 – Oct 1999 · 1 yr 1 mo

• Tools : Core Java, Email Client & Pager
• Key Achievements:
• Setting up message from Email client to Pager service.
• Implemented TAP protocol for Pager Service.

Sep 1997 – Sep 1998 · 1 yr