Apr 2024 – Dec 2024 · 8 mos · Remote

• As the Head of Operations at a U.S.-based fintech startup, I am helping build an embedded finance platform that delivers a full suite of financial services-including payments, banking, loans, and cards-designed for a niche and high-impact market.
• Partnering with the CEO to ensure operational integrity, continuity, and alignment with the company’s mission across all departments.
• Establishing and managing reporting systems to support data-driven decision-making and operational transparency.
• Acting as the central communication link for core leadership and stakeholders, both internally and externally.
• Leading hiring and staffing efforts to attract top talent and build a cohesive, high-performing team.
• Collaborating with the CEO and department heads to define, monitor, and manage budgets effectively.
• Overseeing operational vendor relationships and serving as the primary liaison for Legal, Accounting, Risk, and Compliance functions.

May 2021 – Aug 2023 · 2 yrs 3 mos · Bratislava, Slovakia

• Worked closely with the Chief Product Officer to drive strategic initiatives and ensure operational efficiency.
• Streamlined cross-functional communication to align goals and foster collaboration among product, engineering, data science, and design teams.
• Organised and facilitated team meetings, product reviews, and strategic planning sessions to support informed decision-making and goal alignment.
• Coordinated product development roadmaps by defining clear timelines, resource allocation, and deliverable objectives.
• Represented the CPO in executive meetings, ensuring continuity and alignment at the leadership level.
• Drove hiring processes, onboarding initiatives, and special projects to support product growth, improve operations, and enhance team collaboration.

Jan 2019 – Feb 2020 · 1 yr 1 mo

• Managed end-to-end event organisation and project management for the United Kingdom, Ireland, and South Africa.
• Executed and coordinated over 100 press, corporate, and client events in line with Louis Vuitton’s strategy and standards.
• Delivered innovative event solutions to drive client acquisition and identified networking opportunities for business collaborations.
• Collaborated with Client Development team and together implemented innovative client engagement solutions to enhance client retention.
• Built and maintained strong relationships with clients and suppliers, developing new business partnerships aligned with the company's brand image and values.

Mar 2017 – Feb 2019 · 1 yr 11 mos

• Acted as a Digital Manager (July - October 2017):
• Participated in Steering Committee meetings, driving digital and e-commerce initiatives in the UK, Ireland, and South Africa.
• Digital Client Relationship Management:
• Facilitated collaboration with Client Services team, supporting activities for digital clients to ensure exceptional customer service.
• Collaborated with the Client Development team on client e-mailing and mailing campaigns.
• Omnichannel Management:
• Managed digital activities and tools in stores, including Click&Collect, Endless Aisle, and product catalogues.
• Facilitated training on digital tools across the store network and for new hires.
• Introduced enhancements to Click&Collect processes for an elevated client experience.
• E-Merchandising and Web Content Management
• Conducted weekly and monthly sales reports, business reviews, and traffic analysis.
• Merchandised the product offer online, proposed improvements, created local content, and supported the webmaster team with web product launches.
• Contributed to website enhancements and the development of new features on apps and social platforms, including live chats and bots.

May 2015 – Aug 2015 · 3 mos · London, United Kingdom

• Haute Couture Fashion show and Mirabilia Romae (a series of cultural events) in Rome, Italy:
• Managed a global top-client database and guest list for a Haute Couture event in Rome.
• Engaged with key clients to identify their needs and coordinate event arrangements.
• Oversaw CRM event budget.
• Established relationships with VICs before and during the event to achieve maximum satisfaction.

May 2013 – Feb 2015 · 1 yr 9 mos · London, United Kingdom

• Showroom Manager:
• Hosted VIP clients and wholesale buyers.
• Facilitated sales campaigns and photoshoots for Mr. Ford.
• Oversaw visual presentation of the showroom to ensure immaculate presentation at all times.
• Product Merchandiser:
• Produced sales analysis, including sell-through reports, sell-in reports, end-of-month/SKU analysis.
• Prepared training presentations for seasonal Sales Campaigns held in Milan.
• Created analysis for range planning to increase profitability.

Jan 2013 – Jun 2013 · 5 mos · London, United Kingdom

• Performed sales data analysis to determine retail prices.
• Conducted market research analyses on product price points and product offering.
• Supported the team with preparation of worldwide product merchandising plans.

Jun 2012 – Aug 2012 · 2 mos · London, United Kingdom