Mar 2024 – Mar 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Designed and implemented multiple repository support to the back-end system for Terraform open source discovery of cloud resources into the ServiceNow instance.
• Implemented pull-based azure event ingestion into the SN instance.
• Migrated 4+ back-end workflows to low code ServiceNow platform tool.
• Researched joint training of fine tuned nowLLMs and retriever to reduce hallucination in text to workflow generation.
• Worked on 10+ proof-of-concept initiatives that successfully transitioned customers from sub-production to production instances.
• Secured the db table reads by adding role-based deny ACLs which helped reduce the defect counts.
• Led team to build Gen AI & ML based system for customer tasks resolution with a chat bot user interface.
• Represented my organization in the merge track committee to streamline biannual release cycles.
• Drafted the plan document on how to achieve code coverage of 80%+ from 40%.

Jul 2022 – Mar 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

• Researched & authored a secure web hook KB article on azure alert event forwarding using oAuth into ServiceNow’s platform.
• Created multiple terraform starter templates as default ServiceNow catalog content for AWS, Azure, and GCP.
• Contributed to azure events ingestion feature using a pull based approach and added end to end integration tests for this feature which helped reduced manual testing efforts.
• Improved popular tags dashboard performance by parallelising the background jobs to determine top 10 most and least popular tags. The processing time reduced from 8+ hours to 1.5 hours for 36+ lakh entries.

Aug 2020 – Jul 2022 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · On-site

• Optimized pl/sql procedures and migrated code to application layer for improved performance.
• Assisted in migrating DB from Oracle VSI servers to cloud for enhanced scalability.
• Implemented microservices and REST APIs to expose data to downstream services.
• Scheduled cron jobs for data extraction from multiple data feeds using delta and full loads.
• Automated report generation.
• Integrated release orchestration tools.

Jan 2020 – Jun 2020 · 5 mos · Bangalore Urban, Karnataka, India · On-site

• Developed voucher search functionality in LARS reservation tool at OYO.
• Integrated third party APIs in payments flow for Belvilla website.
• Collaborated with team to enhance user experience and streamline processes.

Aug 2019 – Dec 2019 · 4 mos · Bengaluru, Karnataka, India · On-site

• Conducted research on cancer prognosis in liquid biopsies at Strand Life Sciences.
• Utilized machine learning to differentiate erroneous SNP calls from cancer variations in reads.
• Contributed to the development of innovative solutions for accurate cancer detection.
• Collaborated with a team of researchers to perform exploratory data analysis (EDA).

May 2019 – Jul 2019 · 2 mos · Mumbai, Maharashtra, India · On-site

• • Containerized batch jobs using docker, orchestrated with k8s and deployed it using a CI/CD pipeline.

May 2017 – Aug 2017 · 3 mos · Bengaluru, Karnataka, India · On-site

• Developed commands and diagnostics services for a central dashboard to manage multiple robots efficiently.
• Manufactured few robot parts in the garage. Finally, a place where I could put s=rθ to use.