Oct 2025 – Present · 5 mos · Pune, Maharashtra, India · On-site

• The responsibility of an HR Executive (Human Resources Executive) is to support the organization in managing its human capital — the employees. They act as a bridge between the management and the staff, ensuring that policies are followed, employees are supported, and the company runs efficiently in terms of people operations.As an HR Executive in a talent and placement organization, I connect skilled professionals with leading multinational companies (MNCs), ensuring a seamless recruitment and onboarding experience.
• Talent Acquisition: Source, screen, and shortlist candidates for diverse roles in MNCs.
• Client & Candidate Coordination: Collaborate with clients and guide candidates throughout the hiring process.
• Onboarding Support: Assist selected candidates with documentation and smooth transition into roles.
• Career Guidance: Provide resume support, interview prep, and career advice to job seekers.
• HR Operations: Maintain candidate databases, job postings, and recruitment reports.
• ✨ Focus: Bridging talent with opportunity while ensuring a positive experience for both candidates and clients.As an HR Executive in a talent and placement organization, I connect skilled professionals with leading multinational companies (MNCs), ensuring a seamless recruitment and onboarding experience.

Jun 2025 – Aug 2025 · 2 mos · Pune, Maharashtra, India · On-site

• Core Responsibilities
• 1.Customer Interaction
• Talking to walk-in customers or following up with leads (phone, email, WhatsApp).
• Explaining the features of personal loans (interest rates, repayment terms, eligibility, documents required).
• 2.Lead Generation
• Identifying potential customers who might need a personal loan (existing bank customers, referrals, or cold calling).
• Partnering with local businesses or agencies to get loan leads.
• 3.Loan Application Support
• Helping customers fill out loan applications correctly.
• Collecting required documents (ID proof, income proof, bank statements, etc.).
• 4.Credit Assessment Coordination
• Sending customer details to the credit/underwriting team for eligibility checks.
• Following up on approvals or rejections and informing the customer.
• 5.Sales Targets
• Meeting monthly or quarterly sales goals for disbursed loan amounts.
• Cross-selling other products (credit cards, insurance) when relevant.
• 6.Customer Service
• Handling basic queries after the loan is approved or disbursed.
• Maintaining good relationships with customers for repeat business.

Jan 2025 – Jun 2025 · 5 mos · India · On-site

Aug 2024 – Oct 2024 · 2 mos · Pune, Maharashtra, India · On-site

• 1. Customer Interaction and Issue Resolution
• Responding promptly to customer inquiries through various channels (email, chat, phone, or social media).
• Providing accurate information regarding products, services, and company policies.
• Resolving customer complaints efficiently to ensure satisfaction.
• Escalating complex issues to the appropriate departments or higher-level support.
• 2. Problem Solving and Troubleshooting
• Diagnosing technical or service-related issues and providing step-by-step guidance.
• Recommending solutions to improve customer experience.
• Following up to ensure issues are fully resolved.
• 3. Customer Relationship Management
• Building and maintaining positive relationships with customers.
• Identifying opportunities to upsell or cross-sell products and services.
• Collecting customer feedback and providing insights to the team for service improvement.
• 4. Documentation and Reporting
• Logging customer interactions, inquiries, and resolutions in the company CRM.
• Preparing daily, weekly, or monthly reports on support activities and customer satisfaction metrics.
• Analyzing common trends in customer complaints and suggesting proactive measures.
• 5. Team Collaboration
• Working closely with other departments like sales, marketing, and technical support to ensure seamless service.
• Sharing insights and feedback during team meetings to enhance overall performance.
• 6. Process Adherence
• Ensuring compliance with company policies and guidelines during all customer interactions.
• Staying updated on new products, services, and system updates to assist customers effectively.
• 7. Skill Development
• Participating in training programs to improve customer support techniques and product knowledge.
• Staying informed about industry trends and best practices in customer service.

Nov 2023 – Dec 2023 · 1 mo

• Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage. Contact : -Mr. Sanjay Mulkikar 02536102222

Jan 2023 – Jul 2023 · 6 mos

• SoftCrowd Technologies is a digital agency based in the wine capital Nashik City of India. We are influential minds with a desire for developing ideas and transforming them into reality with intelligent, well-designed, and innovative practices. Contact : -Mr. Vijay Shirsath +91 7447444874