Jul 2022 – Aug 2025 · 3 yrs 1 mo

• In my current role at Palo Alto Networks, I am involved in developing multiple modules of ServiceNow. I am also involved to some extent in liaising with stakeholders to gather business requirements.
• My work here includes:
• 1. Development/Enhancement of multiple modules including custom applications.
• 2. Integrating ServiceNow with 3rd party tools
• 3. Resolving Defects/Bugs by effective prioritisation.
• 4. Ensuring smooth ServiceNow Upgrades.
• 5. Ensuring a stable Backlog.
• 6. Ensuring Stable Operations.
• 7. Developing Reports and Dashboards.
• 8. Developing Custom Scoped Applications.
• Technical Skills:
• 1. Server Side Development including workflows and Flow designers
• 2. Client Side Development
• 3. Inbound & Outbound Email actions
• 4. Integrations using REST API
• 5. Catalog Items/Record Producers
• 6. Service Portal Development using HTML/CSS/JavaScript

Jul 2019 – Jul 2022 · 3 yrs · Bangalore Urban district, Karnataka, India

• ServiceNow Developer
• ITSM, ITBM and Cost Management custom module development.
• Adept in ServiceNow features like IDR, IntegrationHub, Workflows and Flow Designer.
• Developed solutions close to the baseline(OOTB) version of ServiceNow with minimal customisations and thereby improving the platform health scan scores.
• Developed stories in BAU and defects while adhering to Agile ways of working.
• Experience with ServiceNow upgrades
• Monitored and resolved Data Quality Issues relevant to the process KPIs

Nov 2017 – Feb 2018 · 3 mos · Mumbai, Maharashtra, India

• Built an Android application - Golden Hour Response which helps accident victims to reach out to the hospitals or health workers with the click of a button. This was done within 3 months as part of a competition hosted by the company, Deep Blue Season 3 for which we were the semi finalists.