Shruti Singhal

Product Manager

Bengaluru, Karnataka, India11 yrs 9 mos experience

Highly Stable

Key Highlights

Over 11 years of experience in product management.
Expert in customer experience and behavior analysis.
Proven track record in enhancing customer loyalty programs.

Stackforce AI infers this person is a Product Manager with a strong focus on customer experience in the aviation and retail sectors.

Contact

Skills

Core Skills

Product ManagementCustomer Experience Management

Other Skills

Ambitious and committed to excellenceAnalysisAnalyticsBusiness AnalyticsBusiness DevelopmentCoordination / Liaison SkillsCustomer InsightCustomer-Focused SellingData AnalysisMarket ResearchMarketing ManagementProject ManagementResourcefulSolution orientedTeam Management

About

A Product Manager with a knack for strategy and an obsession with all things customer experience. With over 11 years of experience, I’ve had the privilege of advising and consulting both international and domestic clients across industries like retail, food & beverage, e-commerce, and aviation. What do I do? Right now, I’m in the aviation industry, working closely with travel sellers as my customers. I specialize in decoding the ever-changing customer behavior (because let’s face it, they keep us on our toes!). Whether it’s building customer strategies, designing loyalty programs, creating localized assortments, or finding ways to stand out in crowded markets, I love diving into the data and turning insights into action. My mission? Helping organizations grow and stand out by reimagining customer experiences—making them personal, meaningful, and, most importantly, loyalty-worthy. Outside of work, you’ll probably find me watering my plants (they’re great listeners), painting canvas, or chasing new ideas to add to my customer-first playbook. Let’s connect if you’re as passionate about creating amazing customer experiences as I am!

Experience

Amadeus

Product Manager - Principal Specialist (Air Distribution)

Mar 2024 – Present · 2 yrs

I work closely with global travel sellers to understand their unique needs, business goals, and visions. My mission is to design and deliver products and features that empower them to better serve their customers while staying ahead in a dynamic industry.
Key responsibilities include:
Leading the transition from GDS (Global Distribution Systems) to NDS (New Distribution Systems) to enhance the air ticketing ecosystem, integrating seamless add-on services, and ensuring a superior user experience.
Collaborating with travel sellers to align product development with their business vision, helping them achieve their mission of delivering exceptional customer experiences.
Continuously innovating and improving features to support travel sellers in offering personalized and efficient solutions to their customers.

Product ManagementCustomer Experience ManagementData AnalysisAnalytics

Elasticrun

2 roles

Senior Manager - Product Management

Jan 2021 – Dec 2023 · 2 yrs 11 mos

Product Management

Product Manager

Sep 2020 – Jan 2021 · 4 mos

Kpmg india

2 roles

Senior Management Consultant

Promoted

Apr 2018 – Mar 2020 · 1 yr 11 mos

Consultant

Mar 2016 – Apr 2018 · 2 yrs 1 mo

Technopak advisors

2 roles

Associate Consultant

Apr 2015 – Feb 2016 · 10 mos · Gurgaon, India

Working as an Associate Consultant in the Retail vertical offering strategic advice, start-up assistance, performance enhancement impetus, consumer insights and capital advisory to leading Indian companies

Research Associate

Oct 2013 – Mar 2015 · 1 yr 5 mos · Gurgaon, India

Assisting in developing value-creating strategies based on market and industry insights, competition mapping, International bench-marking, and client capabilities
Applying holistic consumer understanding to offer implementable business solutions
Expertise in the sector of e-tailing - based on trade dynamics, competition mapping, and consumer insights, providing comprehensive assessment of each category in the online and brick & mortar space for developing value-generating strategies

Maruti suzuki india limited

Industrial Trainee

Feb 2013 – May 2013 · 3 mos · Gurgaon, India

MSIL, formerly known as Maruti Udyog Limited, is the largest automobile manufacturer in India. Maruti Suzuki India Limited (MSIL, formerly Maruti Udyog Limited) is a subsidiary of Suzuki Motor Corporation of Japan.
Worked on the project “Total Project Management” for Maruti Suzuki’s new diesel engine plant.
Maruti Suzuki has invested Rs. 1,700 crore in building a 3,00,000 unit a year diesel engine unit at their Gurgaon factory. Using the techniques for scheduling the project, had to establish time-cost relationship and to manage the resource allocation.

Sbi life insurance co. ltd.

Intern

May 2012 – Aug 2012 · 3 mos

I sharpened my leadership and decision-making skills while supporting operations and statistical quality control for one of the India’s largest life insurance company SBI Life (A JV of SBI and BNP Paribas). The environment was fast-paced and intense, thus I was constantly analyzing data to determine the root causes of given problems. I would then identify and evaluate all possible alternatives before suggesting solutions. Most of these decisions had to be quick, concise and clearly conveyed to people at all organizational levels. As a result of my efforts, the company was able to avert huge potential losses. During my tenure, I was often praised for thinking about problems innovatively and for never losing the focus. These skills will definitely aid me in consulting.