Ayushee Datta

Associate Partner

Gurgaon, Haryana, India16 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in Customer Experience Management across multiple industries.
  • Proven track record in leading customer-centric strategies.
  • Strong background in vendor management and operational excellence.
Stackforce AI infers this person is a Customer Experience Leader with extensive expertise in B2C operations and strategy.

Contact

LinkedIn

Skills

Other Skills

Customer Experience ManagementCustomer Satisfaction

Experience

16 yrs 8 mos
Total Experience
5 yrs
Average Tenure
1 yr 8 mos
Current Experience

Blinkit

Associate Vice President - Customer Experience & Workforce Capability Strategy, Bistro by Blinkit

Aug 2024 – Present · 1 yr 8 mos

Zomato

3 roles

Associate Vice President - Customer Experience, Food Delivery

Promoted

Jul 2022 – Jul 2024 · 2 yrs

Head of Customer Experience - Dining Out, Zomato Gold/Pro and Wallet

Promoted

Jul 2020 – Jun 2022 · 1 yr 11 mos

Senior Manager - Contact Center and Outbound Telesales

Jun 2018 – Jun 2020 · 2 yrs

Makemytrip

2 roles

Category Manager - Outbound Holidays

Jan 2016 – Dec 2017 · 1 yr 11 mos

  • Core outbound holiday destinations: Tailored holiday packages based on market requirements, revenue generation, lead converstion, NPS, net profit growth
  • Go-to-market strategy, customer behaviour analysis, contracting & strategic partnerships with hotels, suppliers and tourism boards.

Manager - Vendor Sales & Operations, Outbound Holidays

Sep 2013 – Dec 2015 · 2 yrs 3 mos

  • Outbound holiday sales through outsourced contact centres and captive units.
  • Vendor contracting, CSAT, compliance, revenue and sales.

Google

4 roles

Strategist, SMB Acquisitions

Promoted

Nov 2011 – Aug 2012 · 9 mos

  • India SMB acquisitions through scaled outsourced operations for Google India Ads business
  • Lead gen, conversion, CSAT, solution sales
  • Vendor contracting and operations management

Account Associate, Global Customer Experience

May 2010 – Oct 2011 · 1 yr 5 mos

  • 24*7 support 0perations and workflow for a 200 member non-live customer support team.
  • SLAs, CSAT, Quality adherence, process improvements

Senior Analyst - Account Management

Promoted

Nov 2008 – Apr 2010 · 1 yr 5 mos

  • Account performance and optimisation - North America.
  • Revenue generation through cross selling solutions
  • Consultative sales

Account Analyst, Advertising Operations

Jun 2007 – Oct 2008 · 1 yr 4 mos

  • Google Ads policy specialist – Review and compliance of AdWords ads live on network
  • Google Ads optimisations to drive ROI

Education

Institute of Management Technology, Ghaziabad

PGDM — Marketing & International Business

Jan 2013 – Present

Sri Venkateswara College, University of Delhi

B.A. Hons. (Economics)

Jul 2004 – Jun 2007

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