Ranjay Goyal

Program Manager

Bangkok, Thailand8 yrs 3 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 8+ years of SaaS product experience.
  • Expert in customer-centric product management.
  • Proven track record in automation and analytics.
Stackforce AI infers this person is a Product Manager with expertise in Travel-tech and SaaS industries.

Contact

Skills

Core Skills

Project ManagementAutomationProduct ManagementGo-to-market StrategyStrategic PlanningBusiness StrategyCustomer InsightAgile MethodologiesBusiness DevelopmentSustainabilityAnalyticsSoftware Development Life Cycle (sdlc)

Other Skills

A/B TestingAgile Application DevelopmentBusiness InsightsChatGPTChatbot ResponsesData AnalysisDigital StrategyFigma (Software)Financial AnalysisFinancial PlanningGrowth EconomicsJavaJiraMarketingMicrosoft Excel

About

Hi, I'm Ranjay Goyal, an experienced Product & Project Manager currently working with Agoda. I have 8+ years of end-to-end SaaS product experience in Travel-tech, Hospitality, Payment Solutions and e-Commerce fulfilment. In my current role as a Program Manager within the Operational Excellence team at Agoda, I am broadening my customer-centric approach by driving impactful solutions that optimise processes and elevate customer satisfaction through various automation initiatives. I have expertise in product discovery, customer centricity, market research and Agile methodologies and extensive entrepreneurial experience in the Travel (OTA) and Mobility sectors. Utilising my expertise in Automation and analytics, I have made substantial cost saving contributions to critical projects. Skills: • Expertise in executing product roadmaps to drive product success. • Demonstrated ability to understand user needs, conduct user research, and translate insights into product features and enhancements. • Proficient in Business Intelligence tools (Advanced Excel, Power BI, Tableau, Qlik Sense). • Expertise in roadmap planning and backlog management and use of Agile tools (JIRA, Asana etc). • Strong cross-cultural collaboration and effective communication skills for working with global teams. During my free time, I love to hop on my bike to navigate and explore new trails. :) Reach out to me on: ranjay.goyal@essec.edu

Experience

Agoda

Program Manager (Operational Excellence)

Dec 2023Present · 2 yrs 3 mos · Bangkok City, Thailand

  • Agoda.com is an online travel agency catering primarily to consumers in the Asia-Pacific region. It facilitates reservations for accommodation, flights and activities.
  • Focused on optimising workflows, I work on enhancing the performance of the customer service team.
  • Through direct interaction with the CX team, I gain valuable insights into customers' requirements and work on improving efficiency and addressing the impact from any issues.
  • Roadmapping automation initiatives for the CRM team to reduce overall handle time for agents and to increase savings.
AnalyticsA/B TestingBusiness StrategyScaled Agile FrameworkProject ManagementAutomation+2

Mim-essay

MBA Admissions Mentor and Career Coach

Nov 2023Present · 2 yrs 4 mos

  • Guiding aspiring talents through the MBA admissions journey! As an MBA Admissions mentor, I leverage my deep understanding of the application process and the diverse job market to help students craft compelling narratives, ace interviews, and secure spots in top-tier B-schools across the globe through consultative coaching on a wide range of MBA and career growth related topics.

Mozrest

Senior Product Manager

Jul 2023Oct 2023 · 3 mos · London, England, United Kingdom

  • Mozrest centralizes online restaurant reservations optimizing customer acquisition and managing multiple booking channels effortlessly.
  • Led the product development of a brand new reservation software to be used by restaurants to easily manage bookings across all channels.
  • Led the effort for sizing the opportunity to integrate automated responses through GPT for review management tool for easy replies to customers' reviews.
  • Conducted research to identify customer needs and market gaps in the GDS space.
  • Presented and demonstrated the product features to prospects along with onboarding and training for key customers to drive buy-in.
MarketingCustomer InsightA/B TestingGo-to-Market StrategyProduct ManagementChatGPT

Dott

Product Consultant - Growth Strategy

May 2023Aug 2023 · 3 mos · Paris, Île-de-France, France

  • DOTT is a shared micro-mobility company, providing eco-friendly shared electric scooters and bikes in cities worldwide.
  • Worked with the founding team to help with the market sizing analysis to identify growth opportunities in micro-mobility industry.
  • Led the GAP analysis against the competitors to assess company's technologies, competencies, and investments for improvement.
  • Most of the analysis and recommendations were incorporated in the recent TIER x DOTT official agreement to become a champion in the European micro-mobility space.
Data AnalysisSustainability ConsultingStrategic PlanningBusiness StrategyGo-to-Market Strategy

B-nomad

Co-Founder

Aug 2020Jun 2022 · 1 yr 10 mos · New Delhi, Delhi, India

  • B-Nomad is an OTA platform that promotes sustainable travel choices, encompassing eco-friendly hotels and curated packages and activities. With a focus on "Workations," we support local communities and minimise environmental impact. Available on Google Play Store until 2022.
  • Led the strategic planning and business development efforts, resulting in a rapid expansion of the platform's property network and increasing the inventory by 60% within the first phase.
  • Developed and executed innovative marketing and growth strategies promoting the "workation" model, driving user acquisition.
  • Monitored market trends and competition, identifying opportunities for product enhancements.
SustainabilityAgile MethodologiesUser RequirementsGo-to-Market StrategyBusiness Development

Unitedhealth group

2 roles

Product Manager

Mar 2020Jul 2022 · 2 yrs 4 mos · Gurugram, Haryana, India

  • UnitedHealth is a global healthcare leader, offering innovative solutions in insurance and health-tech. It holds the top position globally in terms of revenue and is the leading insurer in net premium payments.
  • Led teams to enhance partner integrity platform, boosting customer retention by 15%.
  • Implemented data-driven strategies, optimising the product roadmap and achieving 20% cost savings through value engineering.
  • Launched a successful pilot program by conducting market research and competitive analysis.
  • Implemented project to reduce FWAE through automation, prioritising product backlog to align with business goals and customer needs.
Customer InsightProduct LaunchAgile MethodologiesUser RequirementsGo-to-Market StrategyProduct Management

Product Owner

Aug 2018Mar 2020 · 1 yr 7 mos · Gurugram, Haryana, India

  • Led scrum teams to effectively communicate any project roadblocks and progressively worked through resolving it.
  • Managed roadmap, prioritizing features and tracking progress against milestones.
  • Analyzed team metrics for improved efficiency and reduced overspill.
Software Development Life Cycle (SDLC)Product InnovationRobotic Process Automation (RPA)Agile MethodologiesProduct Management

Polestar solutions & services india pvt. ltd.

Business Intelligence Consultant

Jan 2018Aug 2018 · 7 mos · Noida, Uttar Pradesh, India

  • Polestar specializes in providing comprehensive business consultancy, technology solutions, and strategic services tailored to meet the unique needs of their clients across various industries.
  • Led the development of analytics dashboards for a significant government e-commerce project.
  • Helped with the implementation of the performance dashboards for major supply chain clients across India.
  • Managed projects utilizing Qlik Sense and Power BI.
AnalyticsData AnalysisSustainability ReportingProject ManagementUser Requirements

Blue yonder

Software Engineer

Jul 2016Jan 2018 · 1 yr 6 mos · Bengaluru, Karnataka, India

  • BY (previously JDA Software) is a global leader in digital supply chain and omni-channel commerce solutions, empowering businesses with AI-driven insights for optimized operations and enhanced customer experiences.
  • Transitioned from the role of a Software Engineer to a Business Analyst, gaining valuable insights into understanding customer requirements.
  • Handled enhancement requests for the Order Management System by gathering requirements from business.
Software Development Life Cycle (SDLC)JiraSQLJavaUser Requirements

Byju's

Business Analyst

Dec 2015Jun 2016 · 6 mos · Bengaluru, Karnataka, India

  • BYJU'S is one of the world's biggest Ed-Tech companies, redefining traditional learning methods with interactive digital platforms and immersive content to make learning accessible for students worldwide.
  • Worked with the Business Strategy team with hands on experience on the product to make it more comprehensive, analyse profitable markets and increase sales using BI and analytics.
MarketingData AnalysisMicrosoft ExcelBusiness Strategy

Education

ESSEC Business School

Master of Business Administration - MBA — Strategy and Digital Leadership

Aug 2022Jul 2023

London Business School

Launchpad Program — Entrepreneurship

Dec 2021May 2022

Thapar Institute of Engineering & Technology

Bachelor of Engineering (B.E.)

Jan 2012Jan 2016

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