Shobha Sharma

CEO

Jaipur, Rajasthan, India16 yrs 2 mos experience

Highly Stable

Key Highlights

17+ years in strategic operations leadership.
Expert in managing large-scale BPO operations.
Proven track record in process improvements and KPI achievements.

Stackforce AI infers this person is a seasoned leader in BPO and Financial Services operations.

Contact

Skills

Core Skills

Operations ManagementStrategic PlanningRisk AssessmentBusiness Process Improvement

Other Skills

Accounts Payable & ReceivableAgendaAnalytical SkillsAthlete ManagementAttention to DetailBankingBudgeting & ForecastingBusiness IntegrationBusiness Process ManagementBusiness RequirementsCall QualityChange ProgrammesClient CoordinationClient RelationsCommerce

About

Strategic Operations Leader with 17+ years of experience driving large-scale BPO operations, banking processes, and service excellence across both domestic and international platforms. Proven track record of leading end-to-end operations including voice and non-voice processes, transition management, governance, client engagement, and people leadership. Recognized for building high-performing teams, delivering process improvements, and ensuring consistent KPI/SLA achievements in dynamic environments. Adept at managing multi-functional units, handling change, and aligning operations with strategic business outcomes. Experienced in Banking, Financial Services, and BPO verticals, with hands-on expertise in handling complex workflows, risk controls, and client-centric service delivery.

Experience

16 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 2 mos

Current Experience

Barclays

Assistant Vice President Operations

Mar 2025 – Present · 1 yr 2 mos

Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
Escalates breaches of policies / procedure appropriately.
Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
Negotiate with and influence stakeholders at a senior level both internally and externally.
Act as principal contact point for key clients and counterparts in other functions/ businesses

Compliance RegulationsClient CoordinationRisk ReportingStrategic ManagementStakeholder ManagementOperations Management+1

B2r technologies

2 roles

Operations Manager & Transition

Mar 2024 – Apr 2025 · 1 yr 1 mo

Senior Manager

Jan 2023 – Mar 2025 · 2 yrs 2 mos

B2r

Operations Manager

Feb 2024 – Mar 2025 · 1 yr 1 mo

Conducted performance reviews and developed action plans to improve team performance
Supervised operations and ensured compliance with company policies
Led hiring and onboarding efforts, upskilling employees to meet business demands
Enhanced customer satisfaction and improved operational efficiency
Analyzed key performance metrics and implemented process improvements to boost profitability

Ocrolus

Operations/ US Mortgage

Aug 2022 – Apr 2025 · 2 yrs 8 mos · India · Remote

Risk AnalysisFinancial AnalysisOperations ManagementStakeholder ManagementStrategic PlanningRisk Assessment+1

Ocrolus east private limited

Operations Manager

Aug 2022 – Jul 2023 · 11 mos

Led mortgage operations team, ensuring compliance with client SLAs
Reduced attrition by implementing professional development programs and fostering a positive workplace culture
Managed client communications, providing performance reports and addressing escalations
Enhanced quality control processes, ensuring error-free data extraction

Situs amc

Team Lead

Nov 2021 – Jul 2022 · 8 mos

Managed a team of 42 underwriters, providing guidance on complex underwriting scenarios
Led training sessions and maintained compliance with industry guidelines
Improved underwriting efficiency by refining policies and procedures

Firstsource

Assistant Manager

Aug 2021 – Mar 2022 · 7 mos · Bengaluru, Karnataka, India

First source solutions pvt ltd

Mortgage Analyst

Jan 2021 – Nov 2021 · 10 mos

Reviewed and analyzed mortgage loan applications, ensuring compliance with underwriting guidelines
Communicated effectively with stakeholders to resolve underwriting issues
Provided training to junior underwriters, enhancing team performance

Akm reality

Underwriter

Dec 2018 – Jan 2021 · 2 yrs 1 mo

Akm realty

Underwriting Manager

Jan 2018 – Jan 2021 · 3 yrs

Managed end-to-end mortgage processes, from origination to closing
Implemented quality control measures to ensure accurate mortgage documentation
Conducted training sessions for team members to enhance knowledge and skills

Self-confidence

Genpact

Lending Specialist

Jul 2015 – Jan 2018 · 2 yrs 6 mos

Indexed loan documents according to SOPs and ensured timely processing
Assisted loan officers and underwriters in the processing of mortgage loan applications
Coordinated loan closings with settlement agents and attorneys

Genpact india pvt ltd

Process Specialist

Jan 2013 – Jun 2015 · 2 yrs 5 mos

Handled high-volume inbound calls, efficiently addressing customer inquiries and resolving issues
Managed time effectively to ensure timely responses and maintained product knowledge