Saksham Saxena

CEO

Bengaluru, Karnataka, India15 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in SQL and ETL processes.
Strong background in application support and performance improvement.
Experience in leading cross-functional teams in telecommunications.

Stackforce AI infers this person is a Senior Product Support Specialist in Telecommunications with strong SQL and ETL expertise.

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Skills

Core Skills

SqlEtlJava

Other Skills

24x7 Production SupportAgile MethodologiesApplication Support ServicesBusiness AnalysisConfluenceCustomer ExperienceCustomer ServiceCustomer SupportData AnalysisData MigrationData StrategiesDatabasesITILITIL ProcessIncident Management

About

Experienced Senior Product Support Specialist with a demonstrated history of working in the telecommunications industry. Strong support professional skilled in SQL Server ,Java, Python (Programming Language), Agile Methodologies, Extract, Transform, Load (ETL), and Shell Scripting.

Experience

Bosch global software technologies

2 roles

Senior Risk Business Partner

Promoted

Nov 2024 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India

Technical Project Manager

Jan 2022 – Jan 2025 · 3 yrs · Bengaluru, Karnataka, India

Apexanalytix

Lead Analyst

May 2021 – Dec 2021 · 7 mos · Gurugram, Haryana, India

Amdocs

Application Support Specialist

Apr 2013 – Apr 2021 · 8 yrs · Gurgaon, India

Root cause analysis (E2E) and providing fix to customer on Support tickets opened.
Designing Monitoring dashboard and developing SQL queries for proactive monitoring. Curtailing Issue resolution time.
Suggest architectural improvements in the existing product. Conduct design and development of
“Notification” feature in COPS (web) aligning with development team, for notifying end users.
Led efforts for performance improvements on the applications, significantly improving user response time and application usability.
Work closely with client and engineering team to baseline the requirements of new enhancements suggested by client.
Help ensure application readiness during upgrade cycles.
Troubleshooting and Optimising Stored Procedures.
Configuring ETL to Sync, Download & Parse raw data files from customer repository (OSS).
ETL testing E2E.
Creating SSIS packages to load dynamic data from EXCEL\CSV\ORACLE DB (source of client files).
Involved in Engineering & Functionality testing before the product release to the customer.
Close coordination of tasks with market POC’s located in customer base.
Help Ensure the applications are properly monitored and have the capacity they require.
Responsible for creating run books for major issues with the recommended fix.
Automation of reports, Deploying alerts for jobs failure and data variance.