Jul 2019 – Apr 2022 · 2 yrs 9 mos

• Defined a 12-month Product Roadmap in JIRA at a feature level; mapped owners, milestones, and delivery dates
• Partnered with System Architect, Developers, and UI/ UX Designers throughout Product Documentation, Backlog creation and Grooming sessions, and Sprint Planning sessions to explain User Stories and Acceptance Criteria in achieving Sprint Goals
• Monitored progress by leading Daily Standups and made trade-off decisions to stay on track towards deliverable commitments
• Arranged and performed Product Demos and UAT sessions with Beta teams to ensure released features meet user needs
• Collaborated cross-functionally identified Product Pain-Points, performed Gap, Competitor, and Market Analysis to identify new features
• Designed the Information Flow for a student’s journey from sign-up to final university admission ensuring data accuracy and completion – removed any double data entry from students and removed documentation errors by 76%
• Reduced university application filing TAT by 90%; designed the automation connecting data requirements across multiple flows
• Automated student’s university application process by developing a self-learning rule-engine reducing application filing TAT by 90%
• Developed Performance Trackers on Metabase to provide real-time Performance Metrics of Operations and Sales teams to enable remote monitoring and self-governance in Covid-19 WFH
• Designed user-role-based Work Dashboards to enable each Operation and Sales Executive to know exactly their daily workload. This reduced the training period of new hires from 47 to 23 days and decreased Customer Query Resolution TAT by 26%
• Identified communication losses and basis Competitor Assessment designed a chat-driven communication feature between Student, Sales and Operations teams, and System notifications; increased Query Closure Rate by 33%

Oct 2018 – Apr 2019 · 6 mos · Mountain View, CA

• Developed analytics reporting dashboards using the DOMO analytics tool to extract data insights about users and content data consumption, engagement, accessibility, and usage across the platform
• Documented PRDs and User Stories, collaborated with Customer Success Team to understand Enterprise customer’s use cases
• Created mocks and worked with UX/UI team to define user experience of the product features
• Collaborated with the Engineering team to execute the product features and functionalities
• Managed JIRA board, prioritized issues, and tracked progress to achieve Sprint goals
• Developed a deep understanding of the LXP product, LRS-xAPI, and DOMO BI tool and optimized the core EdCast product

May 2017 – Mar 2018 · 10 mos · Boca Raton, Florida, United States

• Supported Leadership Team by actively communicating the progress and results on key project analysis and pilots including ad-hoc work, working independently and cross-functionally to increase profitability by improving product loss ratios by 450 basis points in FY18
• Analyzed various KPIs and trends such as claims behavior, loss ratio, severity, inforce active customers, VOC, competitor pricing, new market opportunities etc. on an ongoing basis to provide leadership with critical business insights and dashboards
• Assisted in strategizing product roadmap, created differentiated product constructs to include indemnified and non-indemnified solutions, and coordinated efforts to conduct data-driven market research in support of new product offering or improvement initiative
• Vetted vendors, obtained samples, negotiated contracts, and provided continuous end-to-end support in managing vendor relationships
• Supported product pilots from proof-of-concept to test and measurement for all value-added programs- Filter Replacement, Water Sensors, Asset Management applications to improve response and retention rates, ensuring alignment to go-forward product roadmap
• Designed and coded survey research questionnaire, collected and analyzed the data to compile results determining customer’s interests in appliance replacement and preventative maintenance services
• Administered deal term sheet distribution and storage with any pricing proposal, RFI/RFQ/RFPs and legal agreement

Sep 2016 – May 2017 · 8 mos · Pembroke Pines, Florida

• Managed the warehousing (FBA) program for Shop Ladder to create an impact on company’s profitability
• Analyzed inventory status (In-stock %, in-stock SKU count, Active, New, Evaluate and Review SKUs) in order to achieve operational efficiency through inventory optimization
• Performed Open-To-Buy analysis for maintaining appropriate stock levels at Amazon Distribution Centers per the velocity of each SKU
• Conducted competitive product quality analysis to select items to be listed on Amazon for its Prime customers
• Negotiated with vendors for pricing and prepared purchased orders on a regular basis to support customer needs and business targets
• Monitored backorders (ETA/ETD) continuously and communicated with vendors on delivery to achieve highest customer service
• Conducted extensive data analysis to support any ad-hoc requests for information
• Coordinated with warehouse staff, freight forwarders and vendors to resolve receiving discrepancies
• Identified competitive pricing in the market and quickly responded to price changes

Jun 2015 – Jul 2016 · 1 yr 1 mo · Miami/Fort Lauderdale Area

• Led and assisted on several TTS Latin American projects: Central America Repositioning Strategy, Commercial Cards Expansion, NBFI Wallet-Sizing Analysis, Regional Bank Competitive Analysis, Trend Identification- TTS Insights
• Conducted in-depth research to support business strategies through analytics, market assessment, targeting & segmentation, and product packaging to create new business opportunities for growth and revenue enhancement based on high impact value propositions
• Redesigned TTS digital marketing strategy to increase solution awareness and low cost engagement, while providing a space for Big Data intelligence to enhance targeted campaigns and client meetings
• Created new opportunities with Client Solutioning Analysis jointly with Sales and Product Units
• Assisted on Acceleration Funds Development projects and coordinated execution of all Citi Innovation Lab project plans
• Developed daily and weekly analysis and presentations to show tendencies and recommendations for senior management on high-impact projects
• Initiated weekly country scans to consolidate macro-economic news on the countries in Latin America
• Facilitated project management for implementation of initiative across the organization
• Coordinated end to end procurement-to-pay process as part of vendor management

Jan 2015 – May 2016 · 1 yr 4 mos

• Coached 28 undergrad students to understand cultural, communication, business collaboration environment on international teams
• Assisted student group of 4 in designing a game-based learning activity using Articulate-Storyline for a business project from India

Sep 2014 – May 2015 · 8 mos

• Managed variety of social media platforms including Facebook and Twitter to drive awareness and engagement through content sharing for various campaigns
• Created insights and analytics performance reports using Facebook Insights to develop new social media strategies
• Created marketing and promotional materials to publicize events and organize updates, announcements and content to share across channels
• Headed Syracuse University's Hunger Awareness campaign; fund-raised $5,000 to help package 20,000 meals in 2.5 hours to feed the hungry

Nov 2014 – May 2015 · 6 mos · Syracuse, New York Area

• Designed a mobile application to serve as a social platform for people to organize and participate events and activities with an aim to solve social isolation problem in the modern society
• Analyzed current issues and created strategic solutions based on client requirements
• Compiled User Stories and Use Cases to develop requirements for the Development team
• Conducted weekly internal team meetings to evaluate performance and plan for future tasks
• Communicated in-person and virtually with different stakeholders to update project status and maintain alignment with the business objectives
• Provided input into user interface layouts and created mock-ups, visual prototypes

Aug 2012 – Jun 2014 · 1 yr 10 mos · Uttar Pradesh, India

• Streamlined the production process by ensuring it was cost effective, on time and highest quality to improve and optimize performance
• Increased factory efficiency, mitigated risks, assisted up a new plant in Gujarat-India and raised the production rate by 100%
• Enhanced casting material by adding Si, Mg, Cr, Mo, and controlled the selection of cast iron to improve the quality by 53%
• Worked out the human and material resources needed, and delineated production schedule.
• Managed the selection of raw materials and maintenance of equipment.
• Ensured that health and safety guidelines were followed.
• Supervised and motivated a team of workers, and reviewed their work performance.
• Identified training needs.

May 2011 – Jul 2011 · 2 mos · Gurgaon, India

• Monitored, installed and performed maintenance on PCs, laptop computers, software, and networks.
• Delivered support for on-the-spot diagnostic evaluations using a tool-DellConnect for rapid resolutions.
• Recorded logs and inventory of equipment repairs for analysis of company’s support service performance.