Apr 2020 – Jan 2022 · 1 yr 9 mos

• Merchant experience products and programs
• Built merchant lending platform
• Launched MCA program (Merchant cash advance) from concept to launch- Pre approved business Loans to SMB merchants
• UPI payments, PG and payments ecosystem programs
• Various business critical compliance programs

Feb 2018 – Apr 2020 · 2 yrs 2 mos

• Looking after Multiple cross functional Technology driven programs and new Product Development in Multi Tier Web Applications. Including stakeholder management & not just limited to: Engineering (Development, QA and DevOps), Design, Analytics & Product Management, Business, Finance, Legal & Compliance, InfoSec. Others/3Ps: Axis Bank, Payment Gateways, NPCI, Partner Merchants
• Spearheaded multiple business critical programs-
• Merchant Experience (Merchant facing and on-boarding Products)
• Merchant Registration/on-boarding
• Merchant App (first App for the Merchants) on Playstore, from concept till launch
• VAS products for Merchants (Merchant Khata & Paisaplus)
• Merchant Categorization/Levels (Diamond, Gold & Silver)
• Consumer facing Products for Merchant transactions
• UPI and multiple payment modes on BQR
• Generate and create QR
• Split Transactions (Wallet+PG)

Mar 2016 – Feb 2018 · 1 yr 11 mos

• Technical program management for New Product development aiming & addressing business or operations problem statements, user problems, customer experience programs (Buyer & Seller)
• Agile/lean methods for project planning, manage Releases, Sprints, Shipping products as per roll out plan. Measuring Impact post roll out to take data driven approach for program scaling.
• Focus on smooth program execution with quality delivery while working closely with Development team of distributed systems (Engineering, Product, Analysts, Business, or 3P)
• Call out RAIDs on time along with mitigation plans; Make timely escalations. Share visibility throughout with Team members, Leaders/Top Executives/CXOs
• Undertaken and delivered some major Programs for Customer Experience & Supply Chain Automation; Revamp/Reboot programs impacting several functions, designs, architecture and across complex back end as well as Front End systems (Web/WAP/App)-
• o RTO Reduction Initiatives (Non-Delivery Customer Response Framework; Real-time Cancellations)
• o Delivery Experience & Supply Chain Automation (Promise Management Automated Framework)
• o Reduced SD initiated Cancellation for verified suborders 20P to 11P
• o Advertisement Technology Platform- Ad-Tech
• o Exclusively.com App backed by Snapdeal ecosystem
• o Brand Stores Platform
• o Streamline Return & Refund journey (Return Verification System)
• o Various mission critical programs & new products

Mar 2015 – Mar 2016 · 1 yr

May 2012 – Feb 2015 · 2 yrs 9 mos · Greater Delhi Area

• Independently handle communication with international clients for gathering technical & product requirements.
• Managed multiple projects for key accounts globally like Reed Elsevier, Google, and miscellaneous accounts under e-Book application development, and digital content development/e-publishing with device optimization and web based HTML online content development.
• Key responsible for the accomplishment of ongoing projects; Ensuring quality and timely delivery to customers as per their requirements or defined TAT adherence/schedule on specific publication platforms.
• Identify the internal resources and allocate job responsibilities to concerned production team. Make sure that the products are strictly adhered as per the specifications and customers business feasibility.
• Maintain effective communication among all internal and external stakeholder; Ensure information dissemination process across all the cross functional teams, and act as a perfect liaison between production floor and Client.
• Lead & manage Product requirement gathering & Technical implementation. Followed by post sales client servicing and exceeding revenue quotas to keep the production floor engaged.
• Develop Agendas and lead daily, weekly, biweekly con-call with international customers including WebEx Meetings for Product demonstration.
• Maintain the project/program specific and business specific reports: Quality Metric, Scaling plan, and over all Customer(s) Report Card to track the progress of revenue figures.

May 2011 – May 2012 · 1 yr · Greater Delhi Area

• Office Automation and Multimedia Device Products

May 2010 – Jul 2010 · 2 mos · Greater Delhi Area