Aug 2022 – Oct 2022 · 2 mos

• Conducted technical and business discovery
• Presented custom and value-focused demos using Salesforce Sales Cloud
• Demonstrated best practices in real-life prospect scenario demos
• Received expert coaching and mentorship from PreSales professionals

May 2022 – Jun 2022 · 1 mo · Remote

• Successfully hired and onboarded 3 new members. Oversaw the creation and deployment of all product enablement materials including ILT coursework and elearning content. Created and executed quarterly tactical plans for department and overall company product enablement. Scoped and vetted 3rd party tools to provide a more scalable and self service learning approach to emablement.

May 2021 – Jun 2022 · 1 yr 1 mo · Remote

• Partnered with Product, Engineering, and Customer Success team leaders to discover enablement
• needs from key customer and internal stakeholders. Planned, developed, and delivered multiple levels of product training, ranging from beginners, to Admins, and Pro Certification. Facilitated 100+ virtual courses to 1,000+ WorkBoard customers, partners, and internal employees.

Nov 2018 – May 2021 · 2 yrs 6 mos · On-site

• Developed Eightfold.ai Enablement department from the ground up while scoping and vetting LMS and eLearning tools for enablement materials creation. Built and maintained all elearning courses and ILT materials used by Eightfold for customer, employee, and partner enablement. Partnered with cross functional stakeholders (Customer Success Manager and Sales) to ensure training is part of the standard offering for all customers. Collaborated with Engagement Manager and customers to determine training scope, content, and deliverables for courses. Developed and hosted monthly product webinars for customer and partner consumption, disseminating best practices and new product features. Conducted over 220 virtual and in-person classes and trained over 6,500 customers, partners, and internal employees on Eightfold platform.

Jun 2018 – Nov 2018 · 5 mos · On-site

• Oversaw curriculum release and development process for Apttus University. Approved all new curriculum consisting of guides, presentations, certification exams, and project guidelines. Set and enforced team goal of 3 major curriculum updates per year to match product releases and at least 2 additional updates per release cycle for minor updates. Created and implemented curriculum release process within Salesforce environment to track release type, progress, team involvement. Responsible for maintaining three product Master Training environments (Trial-Force orgs) and
• corresponding Certification course materials - guides, PPTX, exam, and project requirements. Onboarded and mentored new trainers within Apttus University.

Sep 2014 – Nov 2018 · 4 yrs 2 mos · On-site

• Lead in-person and virtual technical training courses for partners, customers, and internal employees. Created, updated, and maintained training materials based on new product releases for use by department and fellow trainers. Created and delivered custom training for customers based on org configuration and solution implementation. Updated and maintained training environment used by trainers for virtual and in-personal training.

Jan 2013 – Dec 2013 · 11 mos

• Taught mainly lower level ESL; head P.E. teacher.

May 2012 – Oct 2012 · 5 mos · Gyeonggi, South Korea

• Saturday ESL Teacher for Middle School and High School Students; taught mainly speech and debate classes with slight emphasis on NEAT testing.

Oct 2011 – Oct 2012 · 1 yr · Dongbaek, South Korea

• English as a Second Language Teacher to preschool and kindergarten age children.
• After school and private tutoring to adults and grade school children.