Apr 2025 – Aug 2025 · 4 mos · Remote

Feb 2025 – Apr 2025 · 2 mos

Sep 2024 – Dec 2024 · 3 mos · Remote

Jun 2024 – Sep 2024 · 3 mos · Remote

Jun 2024 – Aug 2024 · 2 mos

• Built MVP for transaction risk assessment by integrating explainable AI system into payment processing; increased risk assessment efficiency by 1.8X
• Refined UX for the primary module for rule creation leading to reduction in average per session clicks by 20%

Nov 2022 – Jul 2023 · 8 mos

• Led cross-functional teams from marketing, operations, and technology to optimize the digital portal by reducing manual intervention in the fraud alert review process, resulting in a $1.1M reduction in quarterly operational costs.
• Implemented new fraud alert communication channels for the card portfolio, using A/B testing to analyze effectiveness, which reduced customer response times by 4 minutes (22% faster) and increased NPS by 10%.
• Collaborated with senior management to establish the annual project budget and goals, mentoring analysts to surpass half-year targets, leading to a 25% increase in the annual budget with stakeholders' approval.

Sep 2020 – Nov 2022 · 2 yrs 2 mos

• Developed over 15 fraud risk prediction strategies using decision trees, collaborating with strategy and implementation teams to reduce fraudulent credit card applications, resulting in $3.7M in annual savings.
• Advised leadership as a subject matter expert to address design issues in portfolio fraud alert queues, streamlining the process and reducing operational costs by $600K annually.
• Led a cross-functional team of five to devise and execute a product strategy, mitigating fraud attacks on credit cards through digital channels, which saved $2M in unrealized fraud losses.
• Conducted customer surveys to uncover user pain points in the fraud alert review process, leveraging insights to optimize the system and increase completions by 32%.
• Conceptualized, tested, and implemented over 30 fraud prevention strategies, effectively capturing fraudulent transactions and realizing more than $15M in annual fraud savings.
• Delivered an end-to-end solution to optimize the fraud alert review process based on customer feedback, boosting completion rates by 32%.

Jan 2020 – Aug 2020 · 7 mos · Gurugram, Haryana, India

• Headed analytics for the Gold-Dine Out team, leveraging behavioral insights and business acumen to optimize user engagement within the app.
• Conducted customer segmentation using K-means and Hierarchical Clustering algorithms to identify key user segments and enhance targeted marketing efforts.
• Collaborated closely with the technology team to establish tracking events for diverse user activities, enabling more precise data capture.
• Developed Tableau dashboards to monitor and analyze the omni-channel customer journeys related to Zomato-Gold subscriptions, driving data-driven decision-making.

Jan 2019 – Dec 2019 · 11 mos

• Consultant for the Debit Card Fraud Loss Mitigation team at a major US bank, leading efforts to conceptualize, create, test, and implement fraud prevention strategies.
• Directed the fraud loss strategy for the cash withdrawals and checks portfolio, resulting in a 25% reduction in fraud loss per account for cash withdrawals and a 23% decrease in false positive check fraud alerts.
• Spearheaded the structural design and implementation of a fraud loss mitigation framework for Digital Wallets, enhancing fraud detection capabilities.
• Ideated and implemented 25+ fraud prevention features, leveraging Actimize Modeller to profile customers and merchants based on historical activity, generating valuable behavioral insights.
• Led weekly fraud case analysis meetings with clients, identifying trends and adjusting strategies to continually enhance fraud prevention.

Aug 2017 – Dec 2018 · 1 yr 4 mos

• Part of the Retail Bank Fraud Loss Mitigation team at a major US bank.
• Developed and implemented 35+ strategies, generating $16MM+ in annual fraud savings across multiple portfolios, including cash withdrawals, Debit Sig/PIN, and wallets.

Jul 2016 – Jul 2017 · 1 yr · Gurugram, Haryana, India

• Collaborated with onshore clients to gather business requirements for the development of a cloud-based employee sales target platform.
• Led User Acceptance Testing (UAT) and conducted client training sessions for in-house products to ensure successful adoption.
• Utilized Excel and SQL to create a Call Plan for approximately 1,200 employees, optimizing target groups and contact frequency for pharmaceutical reps to maximize sales outcomes.

May 2014 – Jul 2014 · 2 mos · Greater Delhi Area

• Worked on synthesis and characterization of nano-structures using Low Pressure Chemical Vapour deposition (LPCVD). Successfully synthesized Graphene on copper substrates and copper oxide nano-wires.

May 2013 – Jul 2013 · 2 mos · Greater Hyderabad Area

• Studied Tensile Properties of Ti-6Al-4V (ELI). Evaluated of tensile properties of Titanium alloy Ti-6Al-4V (ELI) in L and LT directions and studied the variation.