Jan 2022 – Nov 2024 · 2 yrs 10 mos · Gurugram, Haryana, India

• Product owner of payment gateway product (noon payments).

Jul 2019 – Dec 2021 · 2 yrs 5 mos · Gurugram, Haryana, India

• Product owner of customer facing features in noon pay app across multiple countries.
• Below are the features which I created:
• 1. P2P payments
• 2. Recharges & Bill Payments
• 3. Remittance - International Money Transfer
• 4. Merchant QR payments
• 5. Offers

Sep 2018 – Jul 2019 · 10 mos · Noida

• Owner of food on train product in both App and Web platform, analysed funnels& data to revamp designs and user experience, increased the food purchase funnel to 7% from 4%.
• Launched express delivery feature which reduced the lead time failures and increased the daily food orders by 50%.
• Decreased the food validations errors by 20% by focusing on the trains and stations which were providing maximum orders.
• Increased the food delivery success rate to 96% from 91% by standardising the food menu and introducing quick menu items.
• Decreased the coupons burns from 14%to 9%in bus vertical without affecting the ticket sales, this helped to save INR 1.8 Million on monthly basis.

Apr 2017 – Sep 2018 · 1 yr 5 mos

• Responsible for merchant side product roadmap planning, conceptualization of product features, payment reconciliation flows, UI and UX design across mobile and desktop screens. Additionally responsible for designing and developing the Paytm for Business mobile app for payments reconciliation on Android and iOS platforms.
• Core areas of work involve:
• Product definition, design & scope. Cross functional work in integration, development & Go To Market (GTM)
• Develop new use cases for merchant payments ecosystem
• Drive merchant experience & usability
• Regulatory & domain knowledge - Payments & settlements guidelines of RBI, Global payments landscape
• Explore new opportunities in the payments ecosystem
• Responsible for scheduling and executing various marketing campaigns on SMS, e-mail and In-app Notifications.
• Responsible for user segmentation and maintaining track of various campaigns and tracking the results.
• Coordinating with internal and external Creative and marketing teams to develop the content for communications.
• Achievements:
• Launched Paytm for Business App and got a penetration of above 70% active merchants in just 6 months after the successful release on Playstore/Appstore.
• Successfully acquired 50% of the targeted users as Paytm DIY Merchants through the Paytm for Business App.

Jul 2016 – Mar 2017 · 8 mos

• Worked on Hive, Salesforce and MS Excel to gather data and create meaningful insights for business teams.
• Analyzed various parameters and segmented them to drive the sales in offline merchants acquisition.
• Improvised dashboards to enhance the user friendliness of Data.
• Automated reports in Google Sheets and Salesforce to get real time performance of FSE's.

May 2015 – Jun 2015 · 1 mo · Greater Delhi Area

• Performed an electricity load data analysis of all metro stations and created a power optimization plan for the same.