Sep 2023 – Nov 2024 · 1 yr 2 mos · Bengaluru, Karnataka, India

• realfast.ai builds Generative AI Assistants for the Salesforce Partner Ecosystem, a US$150B software services market employing 6 million people.
• Our mission is to use AI Assistants to help Services companies achieve SaaS margins while simultaneously completing implementations up to 2X faster.
• Backed by PeakXV Partners (formerly Sequoia India & SEA) and RTP Global.

Jun 2023 – Aug 2023 · 2 mos

• Owned end to end consumer experiences across food discovery, search, recommendations, cart, checkout, delivery experience, customer support. GoFood is the Swiggy / Zomato / UberEats equivalent of South East Asia.

Jan 2022 – Jun 2023 · 1 yr 5 mos

• Grew GoFood to Millions of daily food delivery orders, $2.4B ARR, ~80+ people cross functional organisation of exceptional talent across user research, design, engineering, product, data science, business intelligence, and strategy.
• Built driver pooling, driver allocation in supply constrained situations, demand shaping, restaurant ads, restaurant serviceability.

Jan 2019 – Jan 2022 · 3 yrs

• Built search, recommendations, query understanding, food taxonomy, knowledge graph.
• Built food search & recommendation engines which leverage multi-objective optimization to deliver the best search experience to users, create revenue for restaurants, and income for driver partners, at massive scale. Using supervised and unsupervised machine learning to build knowledge graphs, query expansion, intent classification, re-ranking models and more.
• N-grams, Levinshtein's distance, shingles, phrase / bool match prefix, precision, recall, F1 score, NDCG, AUC/ROC, learn to rank, pairwise / pointwise ranking, ontology, embeddings, word2vec, loss functions are daily speak.
• Web discovery: Built GoFood Web https://gofood.co.id - improving ways to discover local food online. From zero to millions of hits per day.

Jul 2018 – Dec 2018 · 5 mos

• Built the GoShop team (Dunzo / Swiggy Genie equivalent). Led 55% growth of GoShop order volume in 6 months, resulting in 1.2+ million bookings per month and growing rapidly. Redesigned GoShop. Built data models for discovery of items, nearby shops, and item prices.

Feb 2018 – Jun 2018 · 4 mos

• Driver ratings & tips, Gojek app release mgmt

Jan 2021 – Jan 2022 · 1 yr · Bengaluru, Karnataka, India

• eCom website for 3D printed products. Got real paying customers (not friends & family).
• Learnt 3D CAD design. Produced good quality 3D printed products. Built 3d print process automation.
• Failed because:
• 1. Creating product content for the website - images, write-ups - during these pre-LLM / GPT days was hard to scale
• 2. Didn't set up a 3d printer farm to scale production

Jan 2017 – Dec 2017 · 11 mos · Hyderabad, Telangana, India

• MyGate / ApnaComplex like product for visitor management at buildings, during the pre-MyGate era. Built the product including computer vision to automatically capture vehicle number plates. Got a few commercial customers including a mid-sized hotel, and a real estate developer for tracking vendor / procurement in & outs.
• Failed because scaling revenue required a significant field sales presence, which we didn't set up.

Feb 2016 – Jan 2018 · 1 yr 11 mos

• Led delivery management of a $350 million consulting portfolio at Microsoft while leading a team of 30 project managers. CSAT, contribution margin, resource mgmt, pre-sales.

Sep 2013 – Jan 2016 · 2 yrs 4 mos

• Managed delivery of large, complex, multi-stream, global, end to end development projects on Microsoft Cloud and server technologies such as SharePoint, O365, Azure and SQL Server.
• Directly managed ~83K hours of work and revenue worth $10M with a consistent track record of doubling revenue via repeat business, on the back of pre-sales and upsell activities during project execution.

Apr 2011 – Aug 2013 · 2 yrs 4 mos

• Designed & built online electricity bill payment solution with 50+ business flows supporting 14M transactions and $2.9B annually for 1.2M users.
• Submitted patent application for ‘Wizflow’ – a declarative navigation engine that automates wizard based business processes.
• Worldwide subject matter expert in Microsoft’s Enterprise Project Management solution which includes Office Project Server and Project Professional.

Jan 2006 – Apr 2011 · 5 yrs 3 mos

• Built:
• Revenue mgmt system for one of the world's largest hotel chains
• Cash flow management system for oil wells of one of the world's largest offshore oil companies
• Drug R&D planning s/w for one of the top pharma companies

Jun 2005 – Dec 2005 · 6 mos · Bangalore

• Built server software that controls pick to display (PTD) devices that automate warehouse management
• Surveyed shop floor personnel to understand pain points and resolve issues via training, resulting in 100% adoption and 75% improvement in assembly unit efficiency
• Above & beyond: wiring, hardware troubleshooting, mounting PTD devices