Sanjay Ghosh, Ph.D.

Head of Design

Seattle, Washington, United States18 yrs 9 mos experience

Highly Stable

Key Highlights

15+ years of UX Research and Management experience
Influenced global products like Alexa and Google Pay
Primary inventor for 6 granted and 15 pending US patents

Stackforce AI infers this person is a UX Research expert with extensive experience in B2C product development.

Contact

sanjayghosh@gmail.com LinkedIn

Skills

Core Skills

Ux ResearchUx Research Leadership

Other Skills

AlgorithmsDesign ResearchDistributed SystemsHuman Computer InteractionIntellectual PropertyInteraction DesignLinuxProgrammingQuantitative ResearchRequirements AnalysisResearchUX Research managementUsabilityUser ExperienceUser-centered Design

About

15+ years of UX Research and Management experience working at Amazon, Google, Samsung and ABB. In my career I acquired these skills and achievements - - Research Expertise: Leader with full-stack UX Research expertise on Quantitative, Qualitative, Data Analytics, Experimental and HCI Research on software and hardware products in diverse domains with diverse users. - Products influenced: Influenced global successful products like (Amazon) Alexa, Seller Central | (Google) Files, GPay, Android keyboard, Android TV | (Samsung) Tizen phone, Samsung-Voice, Bixby assistant, Samsung Pay - International research: Extensive research experience for products in US, EU, UK, CN, and IN markets - Management: Recruited, built and managed impactful UX Research teams, influenced several high business value products through research and advocated for UX Research with several cross-functional stakeholders and executive leaders - Processes established: Streamlined research processes in orgs, established research team roadmaps, goals, vision, strategies, priorities, managed operations, external vendors - Programs led: Established self-service research for non-researchers, customer satisfaction metrics reporting, developed and operationalized Customer Experience Outcome (CXO) and Jobs to Be Done frameworks to inform product investments - Patents: Primary inventor for 6 granted and 15 pending US patents in UX, new interactions, design and HCI areas - Publications: Authored 20+ scientific publications, including those in most reputed CHI conference

Experience

Salesforce

Principal Researcher, Agentic AI Research & Insights

Mar 2025 – Present · 1 yr · Seattle, Washington, United States

Amazon

Sr. UX Research Lead

May 2021 – Mar 2025 · 3 yrs 10 mos · Seattle, Washington, United States

As a UX Research Leader, I lead and manage research for several high business value product initiatives for Amazon's Artificial General Intelligence business.

UX ResearchUX Research leadership

Google

Sr. UX Researcher

Jun 2018 – May 2021 · 2 yrs 11 mos

As a UX Research leader, I led research that influenced several 0 to 1 products initiatives from concept to successfully launched products in new global markets. I have been a champion of UX research methods and have applied a spectrum of qualitative and quantitative methods to influence product strategies. My stakeholders and leaders in product, design, engineering, science, marketing functions know me as a strong advocate of customer voice and customer centered product development.
I contributed to the following global products -
Google Pay
Files by Google (Google's highest rated and fastest growing app for phone management)
Gboard Android keyboard (Globally one of the most used mobile keyboard)
Android TV features for Indian users
Social commerce app - Beta

UX Research leadership

Samsung electronics

UX Research Manager

Dec 2013 – Mar 2018 · 4 yrs 3 mos

I managed a highly impactful team of 7 UX Researchers that influenced several products and initiatives across Samsung mobile business.
Few globally successful products that I influenced though research -
Samsung Bixby voice assistant
Samsung-Voice
Samsung Talk Back
Samsung’s Tizen OS smartphone
Samsung Pay
Samsung School
Led several qualitative research projects involving contextual inquiry, focus group, co-creation workshops, ethnography studies, Personas and provided actionable insights to influence various commercial products
Invented and patented several novel gestures and futuristic interaction technologies, such as the Impact Tap gestures for multi-level interaction, Touch Shadow gesture, Physical User Interface on a social robot for emotional interaction, Fluid user interface, dual screen flexible display interaction, controlling stealth camera capture, etc.

Abb

UX Research Scientist

Apr 2009 – Dec 2013 · 4 yrs 8 mos

Research Areas - Human Computer Interaction, Usability, User Centered Design and Interaction Design
Contributed through usability testing, qualitative and quantitative research with users such as control center operators, factory engineers, process plant and power plant engineers, software developers, to improve ABB's products and processes.
Conducted several usability testing experiments, heuristic evaluations, eye tracking experiments, think aloud sessions for commercially successful products.